Data Professional

Job Description

Why this job matters

Our core role as the Data team in BT Enterprise is to manage information to enable the business to succeed. The quality, accuracy and way we do that is what makes us effective and in-demand across the organization.

As the Data Professional - Operational Performance, you will play a key part in driving the knowledge of the performance of our Service Delivery specific to products or processes into Enterprise. To deliver the top level KPI’s as well as access to the finer level detail below.

You will join a core team of data subject matter experts to deliver data products (Reports, Datasets, Data models, Self-service reporting and Analytics) to the end user community.

With Specific responsibility for several processes including Contacts, Orders, Service Requests, Complaints and Billing. You will ensure the Business Intelligence is available and utilised. You will carry performance information into Enterprise wherever it may be required. This will include elements of both reporting and analysis.

What you’ll be doing

• Delivering operational performance in a usable form
• Optimising the calculate once often use strategy of the “measure model” in your designated area
• Owning and delivering a specified dynamic reporting capability deployed in Product and service data
• Quality on time delivery of critical reports for Product and Service ensuring this information can be accessed at the appropriate temporal grain as well as product dimension. Daily, Weekly, Monthly for each measure and metric as well as the product and functional dimensions
• Development and maintain your data and reporting of Operational performance adding new products, processes and systems as they change and develop
• To generate the data used across Service Delivery to drive and underpin high quality Service Delivery and Customer Experience.
• Undertaking deep dive performance analysis - considering the product / process performance as well as the cost to serve and cost of failure

Skills

• Strong reporting and analysis pedigree
• Experience of working with Customers on commercial terms.
• Strong awareness of BT’s regulatory environment and the broader industry and in which we operate
• Experience of spotting performance improvement opportunities (commercial and operational) but also managing and mitigating business risks.
• Experience in delivering messages (good or bad) clearly, promptly and honestly.
• Experience of building strong delivery plans.
• Complex reporting and analytics design challenges
• Understanding of SQL and Google Big Query

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.