Client Care Advisor

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Torquay Vets4Pets practice to start as soon as possible.

What your typical day will look like:

Would you like to be part of a dynamic, enthusiastic and caring veterinary team who think that receptionists are one of if not the most important part of our team? Torquay Vets4Pets have an exciting opportunity for a CCA to join their busy practice. Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

The successful candidate will assist with the day-to-day organisation and running of the practice, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward.

The role is for a full time colleague working 40 hours per week with a weekend rota of 1 in 4 weekends (Saturday 0830 - 1400). Applicants looking for part time hours will be considered.
Hourly rate is £12.71

The attributes required:

• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

The ideal candidate will have:

• Previous experience in a client services role including finance/accounts responsibility
• Previous veterinary experience is preferable but not essential
• Excellent administrative and organisational skills
• Excellent communication skills
• Attention to detail
• Strong focus on delivery exceptional customer service
• Positive ‘can do’ approach aligned to our core values.

Benefits:

We offer private medical insurance, robust pension schemes, comprehensive sickness benefits as well as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, and holiday allowance.

Location: TQ2 7PY

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!