Pre-Sales Solutions Manager

Job Description

Pre-Sales Solutions Manager

Location: Fully Remote, USA ET
Contract Type: Full-time, permanent, 40 hour per week Mon-Fri
Interviews: Max 3 stages
Reports to: John Peters, Sales Manager

About Vable

Vable builds content intelligence software used by international law firms, consultancies and government teams. We help organisations turn information overload into competitive advantage.

We are at an inflection point. AI is reshaping how legal professionals consume and act on information. Our go-to-market engine needs to match the ambition of the product. Now we need someone who can accelerate how we win and land new customers, someone who is equally at home in a technical conversation and a commercial one.

The Role

This is a hybrid pre-sales and pilot success role sitting at the intersection of sales, product, and customer success. You will own the technical side of the sales cycle — designing and running demos, handling evaluation questions, and building the materials that help prospects make confident decisions.

You will also take primary ownership of the pilot experience for prospects, from onboarding through to conversion. That means defining what success looks like, tracking it, and removing blockers before they become problems. You will be working in a lean, fully remote team where things move quickly and the expectation is that you come ready to contribute. You will need to build relationships fast, operate with a high degree of independence, and work closely across sales, product, and CS without being siloed. If something needs figuring out, you figure it out.

What You’ll Do 🧰

Pre-Sales Support

• Design and deliver tailored product demos that speak to prospect needs and business context
• Handle technical and product questions from prospects, working with internal teams to get answers when needed
• Maintain demo environments and evaluation materials, keeping them current as the product evolves
• Contribute to business case and proposal responses
• Document patterns in prospect questions and objections and feed these back into product and marketing

Pilot Customer Success

• Own the end-to-end user/account experience for prospects during their pilot period, covering setup, training, and regular check-ins
• Define pilot success metrics in partnership with the prospect and track progress against them
• Proactively identify and resolve blockers to adoption before they become problems
• Build strong relationships during pilots that support conversion to full contracts
• Hand off successfully converted customers to the broader CS team with full context and continuity

Internal Collaboration and Process

• Work closely with Sales, Product, and CS to share what you are seeing in demos and pilots
• Build and maintain reusable materials including demo scripts, onboarding guides, FAQs, and evaluation frameworks
• Define, track, and report on pre-sales and pilot performance metrics, including demo activity, pilot status, and conversion rates
• Identify patterns across pilots and evaluations that can inform product, sales, or CS decisions
• Contribute to improving the pre-sales and pilot process as the company scales

Your output should show up in pilot conversion rates, deal velocity, and customer time-to-value.

Who This Is For

You have operated in a customer-facing B2B SaaS role and you know what a well-run sales cycle and a successful pilot look like. You are comfortable presenting and demoing software to business stakeholders, you can explain technical concepts clearly to non-technical audiences, and you know how to manage multiple active engagements without letting things slip.

You are commercially switched on. You understand how the pre-sales and onboarding experience connects to revenue and you use that to push things forward. You come prepared. Prospect conversations are structured, the problem is defined before you walk in, and you leave with next steps agreed. You pick up on how a company operates, what matters to buyers, and how to earn trust quickly.

Experience in legaltech, professional services, or a compliance-sensitive industry is a genuine advantage. If your background is elsewhere in B2B SaaS, the bar is higher on demonstrating you can earn the trust of a sophisticated client base with a technically complex product.

Remote work is not a perk bolted onto an office culture at Vable, it is how we operate, and it requires genuine discipline, strong async communication, and the ability to stay effective without anyone checking in on you.

What You Bring

• 4+ years of experience in a customer-facing role in a B2B SaaS environment — customer success, sales support, implementation, or a similar function
• Comfortable presenting and demoing software products to business stakeholders at varying seniority levels
• Strong written and verbal communication; you can explain technical concepts clearly to non-technical audiences and you write with precision
• Organised and reliable, with the ability to manage multiple active pilots or evaluations concurrently without dropping the detail
• Genuinely curious about technology and how it solves real business problems
• A self-starter who operates with a degree of ambiguity and does not wait to be told what to do
• Familiarity with CRM tools, particularly HubSpot, is an advantage
• Experience in legaltech, professional services, or a compliance-sensitive industry is a genuine advantage
• Comfortable working independently in a fully remote environment with a high degree of autonomy
• Right to live and work in USA

Why Join?

Vable is at a point where what we win in the next 12–18 months matters. We are moving into the most important phase of the company's growth, and the pre-sales and pilot experience is a direct lever on that. This is not a role where you will be supporting a process someone else built, you will be shaping how we win and land customers at a moment when the pipeline is growing and the bar for conversion needs to match it. If you want to do the best work of your career in an environment where your contribution is visible and your impact is real, we want to hear from you.

Probably Not The Right Fit If:

• You come from a large corporate environment and have not had exposure to companies that move fast and change direction quickly
• You find it difficult to operate when priorities shift
• You prefer to stay in your lane and are not naturally curious about the wider business
• Customer conversations you run tend to be exploratory rather than structured toward a clear next step
• Remote working is something you tolerate rather than genuinely thrive in

What Success Looks Like

🟢 First 90 Days: Clear understanding of our product, buyers, and current pre-sales and pilot process. First solo demos run and at least one active pilot owned end to end.

🟢 First 6 Months: Structured pilot framework in place, measurable improvement in pilot-to-close conversion, strong cross-functional relationships with Sales, Product, and CS.

🟢 First Year: Pre-sales and pilot processes are a recognised part of the revenue engine. Repeatable, documented, and scaling as the team grows.

What We Offer

Remote-first flexibility, WFH and learning budgets, private healthcare after probation and EAP. More than that, real autonomy, direct influence, a clear path to grow as Vable scales and a culture that speaks for itself.

We're a team that takes ownership, stays curious, succeeds as a team and treats each other with kindness and empathy. That's not a values statement, it's just how we work 💚

Ready to Apply?

Submit your CV, cover letter and answer the application questions. The process runs over 4–5 weeks (around 5 hours of your time) and includes an intro call with the People team, a technical interview, a take-home exercise and a final conversation with members of the Business Leadership Team.

🎥 We record recruitment calls with your permission to ensure fairness across our remote team. We hire based on skills, potential and passion, and are an equal opportunities employer.