Team Leader (Developer Services)

Job Description

Salary - £45,418
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

Directly responsible for the leadership and management of a team of Advisors, focussed on delivering outstanding operational performance and customer satisfaction.

Providing excellent performance management and coaching to team members to ensure delivery of business targets and objectives.

Jointly accountable for the overall performance of Developer Services activities.

Ensure the Health and Safety of all employees at all times.

Supporting people to develop and maximise team and individual performance potential whilst working in the best interest of the company.

Ensuring compliance with processes in relation to correspondence, applications and all related follow up.

Ensuring work and customer contacts are correctly managed, recorded, responded to and allocated appropriately within service levels.

What You Will Doing:

• Lead, manage and motivate the team to achieve strong performance at both individual and team levels, fostering a high‑performance culture.
• Coach and develop team members through regular feedback, Performance Development Plans (PDPs), and Performance Improvement Plans (PIPs) in line with HR policies.
• Proactively manage attendance, wellbeing and performance issues using company support mechanisms, early interventions and occupational health where required.
• Take ownership of escalated issues and ensure effective resolution to maintain service quality and customer satisfaction.
• Be responsible for team recruitment, training, assessment and development, while collaborating with peers, internal stakeholders and third parties across functions.

What We Looking For:

• Proactively manage team productivity, priorities and KPIs to achieve high‑quality outputs aligned with UU vision, values, scorecard and regulatory obligations.
• Embed processes and maximise use of business tools, identify improvement opportunities, manage risks, and lead responses to site incidents and escalations.
• Provide strong people leadership by setting clear expectations, conducting effective performance management, holding open and honest conversations, and acting as a positive role model.
• Ensure clear two‑way communication by keeping the team informed, gathering feedback, supporting change, and working collaboratively across Developer Services and the wider Customer directorate.
• Maintain accountability for personal performance and development, support customer‑facing activity when required, share best practice, and demonstrate flexibility with a proactive, “can‑do” approach.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.