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United Utilities

Customer Advisor Network Enquiries

Location flexibility:  3 office days / week – 3 days in the office, 2 days from home
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United Utilities

Water Customer Technician (Shifts)

£40,232 per annum

Liverpool, UK

Northern

Customer Relations Advisor - Part Time

£27,367 per annum

Sheffield, UK

Goodlord

Junior Telesales Agent

Up to £38,000 per annum

Lincoln

Northern

Customer Relations Advisor - Full Time

£27,367 per annum

Sheffield, UK

Goodlord

Telesales Agent

£19,000 – £38,000 per annum

Lincoln

Job Description

Salary - Competative
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Part Time
Working Hours - 16 and 20 hour Contracts Available (Part Time)

United Utilities keeps the North West flowing delivering essential water and wastewater services to seven million people every single day. Clear, consistent and engaging communication is at the heart of that mission.

We’re looking for a number of Customer Advisors in our Network Enquiries department who can deliver a high quality, helpful and friendly service to any one of our customers.

Why Join United Utilities

You’ll be part of a purpose-led organisation committed to environmental stewardship, community impact and continuous improvement. You’ll also enjoy an excellent benefits package, including:

  • 26 days’ holiday rising to 30 with service, plus bank holidays
  • Free onsite parking
  • Free & discounted local public transport services available
  • Up to 7.5% bonus
  • Up to 14% employer pension contribution (21% combined)
  • Company-funded healthcare plan & private medical
  • Gym discounts, EV car scheme, ShareBuy and flexible benefits
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Enhanced family friendly working policies
  • Mental health first aiders and employee assistance support

    • We’re committed to building an inclusive workplace that reflects the communities we serve. If you need adjustments during the recruitment process, we’ll support you

    What You’ll Be Doing

    As a Customer Advisor, you’ll deliver outstanding customer service to people experiencing issues with their water or wastewater services, aiming to resolve problems first time. You’ll be the first point of contact when our customers need us most, including during emergency situations.

    You’ll speak with customers about a wide range of issues, from individual household problems to large‑scale incidents affecting communities across the North West.

    In this role, you will:

    • Provide a high‑quality, friendly and helpful service to customers contacting United Utilities via telephone, webchat or email.
    • Handle a wide range of complex and sometimes emotive water and wastewater enquiries through to resolution, either directly or by arranging appropriate follow‑up actions.
    • Reduce repeat and duplicate contacts by setting clear expectations and demonstrating expert knowledge of end‑to‑end water and wastewater processes.
    • Identify customers living in vulnerable circumstances and offer registration to our free Priority Services scheme, ensuring our support is tailored to their needs during planned or unplanned incidents.

    Experience and Skills Required

    • 12months Customer Service Experience (essential)
    • Proficient in Microsoft Office applications, with the ability to use tools such as Word, Excel, and Outlook effectively.
    • Demonstrated ability to communicate professionally with both internal and external colleagues at all levels of the organisation.
    • Strong organisational skills, with the capability to manage your own workload, use your own initiative, and meet strict deadlines.
    • Sound understanding of regulatory requirements relating to the handling of written and telephone customer contacts, ensuring full compliance at all times.
    • Proven ability to work collaboratively as part of a team, contributing to high performance and shared goals.
    • Excellent prioritisation skills, with the ability to react quickly, remain flexible, and maintain accuracy under pressure.
    • Ability to carry out the role with integrity, sensitivity, and empathy, ensuring a positive experience for all customers and colleagues.
    • Excellent verbal and written communication skills, with the ability to convey information clearly and confidently.
    • Strong customer service and negotiation skills, ensuring positive outcomes and high levels of customer satisfaction.
    • Exceptional attention to detail, with the ability to maintain accuracy and quality in all tasks.

    We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

    Working at United Utilities

    3 office days / week – 3 days in the office, 2 days from home

    A little flex time

    Company employees:

    7,500

    Gender diversity (m:f):

    65:35

    Hiring in countries

    United Kingdom

    Office Locations

    Company benefits

    26 days annual leave + bank holidays
    Annual bonus – Bonus levels vary depending on your role grade
    Buy or sell annual leave – Buy or sell up to 5 days per year
    Death in service – covered for 4 times pensionable earnings
    Cinema discounts
    Employee recognition scheme – Colleague led recognition scheme with monthly winners
    Cycle to work scheme
    Dental coverage
    Collaboration spaces
    Electric Car Salary Sacrifice
    Employee assistance programme
    Enhanced maternity leave – Up to 26 weeks leave at full pay
    Enhanced pension match/contribution – Up to 21% combined contributions
    Enhanced sick days
    Ergonomic workstations
    Faith rooms
    Family health insurance
    Further education support – Ongoing learning opportunities through apprenticeships and vocational training
    Gym membership – On-site gym at our head office & discounts on local gyms for those not based there
    Health cash plan
    Health insurance
    In house training
    Mental health days – 1 wellbeing day per year (in addition to annual leave)
    Mental health first aiders
    Compassionate leave
    Enhanced paternity leave – Up to 4 weeks leave at full pay
    Mental health platform access – Offering mental health consultations, health checks, digital fitness resources, and wellbeing support.
    On-site gym
    Open to compressed hours
    Open to part time work for some roles
    Adoption leave
    Private GP service – via our virtual GP - available to you and your loved ones
    Professional subscriptions
    Referral bonus – of £500
    Neonatal leave
    Reservist leave – Reservists/Army Reserve with 6 months service are entitled to 10 days paid leave per year to attend the annual training camp.
    Restaurant discounts
    Secure on-site parking
    Sensory-Friendly Setup
    Shared parental leave
    Will writing
    Carer’s leave
    On-site childcare – Only at our head office
    Income protection