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Tesco Retail

Cafe Team Leader

Location:  Talbot Green, UK
Location flexibility:  2 office days / week
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Job Description

We�re looking for a Team Leader to join one of our Caf�s, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you�ll help keep everyday operations running smoothly.

You�ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we�ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you�ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role�s key responsibilities and measures:

  • Making sure everything runs smoothly by maintaining operational and safety standards.
  • Ensuring all food safety and hygiene regulations are met and followed.
  • Leading by example by providing an excellent experience for customers.
  • Opening and closing the caf� and overseeing full operations in the Manager�s absence.
  • Recognising and celebrating team members for providing excellent service.
  • Learning our menu inside out and helping our team to do the same.
  • Boosting sales by making sure everyone�s in the right place at the right time.
  • Delivering Health & Safety and Food Safety training for team members.
  • Supporting the Caf� Manager with colleague coaching and development.
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  • Seeking ways to constantly help improve our service for customers.
  • Promoting an inclusive environment where colleagues feel respected, valued, and safe.
  • You will need:

    • A background in hospitality, with Team/Shift Leader experience.
    • A passion for providing excellent customer service.
    • Health & Safety and Food Safety knowledge.

    Personal

    • Effective communication skills.
    • Ability to multitask and adapt to changing priorities.
    • Confidence using your initiative to improve ways of working.

    With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

    We are proud to have an inclusive culture at Tesco Caf� where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

    We know life looks a little different for each of us. That�s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

    We�re proud to have been accredited Disability Confident Leader and we�re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

    On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

    Working at Tesco Retail

    Hybrid

    A little flex time

    Company employees:

    330,000+

    Gender diversity (m:f):

    49:51

    Hiring in countries

    United Kingdom

    Office Locations

    Company benefits

    25 days annual leave + bank holidays
    Additional voluntary pension contribution
    Adoption leave – 26 weeks full pay (after 52 weeks service)
    Annual bonus
    Annual pay rises
    Bike parking
    Buy or sell annual leave
    Car allowance
    Charity donation scheme
    Chill out zone
    Cinema discounts
    Coffee discounts
    Collaboration spaces
    Company car
    Company freebies
    Compassionate leave
    Critical Illness Insurance
    Cycle to work scheme
    Death in service
    Dental coverage
    Discretionary sick pay
    Electric Car Salary Sacrifice
    Emergency leave
    Employee assistance programme
    Employee discounts – 10% off and 15% on pay day weekends
    Employee phone programme
    Enhanced maternity leave – 26 weeks full pay (after 52 weeks service)
    Enhanced paternity leave – 6 weeks full pay (after 52 weeks service)
    Enhanced pension match/contribution – up to 7.5% matching
    Equity packages
    Ergonomic workstations
    Eye Care Support
    Faith rooms
    Family health insurance
    Fertility treatment leave
    Financial advice
    Fully stocked snack cupboard
    Gym membership
    Health assessment
    Health insurance
    In house training
    L&D budget
    Learning platform
    Legal consults
    Life assurance – Five times your pay
    Life insurance
    Learning license
    Lunch and learns
    Meditation space
    Menopause support
    Mental health first aiders
    Mental health platform access
    Mentoring
    Modern office
    On-site barista
    On-site catering
    On-site gym
    On-site personal trainer
    On-site shower
    On-site wellness room
    On-site wellness services
    On-site workout classes
    Open to job sharing
    Open to part time work for some roles
    Open to part-time employees
    Optional unpaid leave
    Paid fostering leave
    Personal development budgets
    Personal development days
    Pregnancy loss leave
    Private booths
    Referral bonus
    Religious celebration leave
    Relocation packages
    Restaurant discounts
    Sabbaticals
    Salary advance
    Salary sacrifice
    Secure on-site parking
    Sensory-Friendly Setup
    Share options
    Skilled worker visas
    Sports teams
    Study support
    Teambuilding days
    Theme park discounts
    Time off in-lieu
    Tree planting
    Volunteer days
    Wellbeing incentive programme