Senior User Experience Designer UX&AI

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do

Are you passionate about creating software products that delight customers?

User Experience and AI is a clear focus for SAP. As the thought leaders for Application Lifecycle Management, we develop the SAP Cloud ALM platform with applications and services to support the complete application lifecycle for all SAP solutions. Furthermore, it is a key solution for the board initiatives like the AI Migration Tooling and RISE Customer Delivery Initiative.

We are looking for a talented, passionate, and creative Lead UX Designer joining our global UX Design Team, evolving our solution to the next design level, focusing on user experience along the product lifecycle while using AI technology.

In this role you will

• Lead strategic design initiatives by collaborating with product owners, developers, and fellow designers to deliver user-centric, AI-powered solutions that drive business impact and exceed customer expectations.
• Shape product direction from a design perspective, contributing to and enhancing the SAP Design System to ensure consistency and scalability.
• Own end-to-end design ownership across all phases of the design-led-development process, from research and ideation through prototyping, testing, and post-launch optimization.
• Collaborate with UX experts across SAP, leveraging cross-team knowledge to refine best practices and elevate design standards.
• Engage directly with end users and customers to gather insights, validate concepts, and co-create innovative functionality.
• Develop and test interactive prototypes to demonstrate key user flows, running rapid learning cycles to refine and improve design solutions.
• Communicate design decisions and research findings effectively to diverse stakeholders, including engineers, managers, and customers.
• Staying updated with the latest in AI advancements, user experience trends, and tools, and adapting designs to meet evolving user needs and technological capabilities.

What you bring

• Bachelor’s or Master’s degree in Interaction Design, Product Design, User Experience Design or other related fields.
• 3-5years of professional experience in application or system design for software solutions, as well as a track record of shipping high quality software products.
• You should be proficient with one of the industry-standard design tools such as Figma, Mural, Sketch, etc.
• Familiarity with SAP Fiori design system and guidelines.
• Preferred, experienced in user research methodologies including generative and evaluative methods and how to apply user research at different stages of the product development cycle.
• Excellent skills in visualizing and communicating your concepts and ideas.
• Experiences with AI and preferred Joule. Familiarity with the Joule platform, understanding its capabilities, and knowing how to leverage its features to enhance the user experience.
• Willingness to continuously broaden your horizon on design methodologies, technologies, upcoming trends, and business scenarios.
• Team player with very good communication skills.
• Fluency both written and spoken in German and English.

Meet your team

Envisioning to “Delight customers. Always.”, the Customer eXperience & Solutions (CXS) teams within the Customer Support organization engineer software products in the area of Application Lifecycle Management (ALM) that helps to create the perfect experience throughout the customer journey, from discovery & implementation to go-live, for all SAP products.

SAP Cloud ALM is one the fastest growing SaaS product within SAP, that has reached 5500+ customers. We have engineered SAP Cloud ALM in a cloud-native architecture, with single trunk development that enables daily delivery to production. Our team works at the intersection of user experience design and AI to build the future and help us create best in-class apps.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445632 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid