Senior Partner Delivery Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The mission of the Partner Delivery Innovation team is to empower SAP partners to fully deliver the Autonomous Enterprise for SAP customers, unlocking true business value from their SAP investment. We are committed to delivery excellence, accelerating innovation adoption and fostering a culture of continuous learning and collaboration.

As a Partner Delivery Manager (PDM) you will play a critical role in driving customer success across the SAP Autonomous Suite, through and with our partners. You will guide partners on their SAP delivery practice development journey, building their delivery capacity and capabilities across the Suite, enabling them to fully leverage SAP methodologies and the Integrated Toolchain, embedding AI both within their own consulting practice and in their customer transformation programs.

The role combines responsibilities of managing partner relationships and overseeing their delivery development and execution, with a special focus on Cloud ERP and the SAP Business AI Platform. You will also facilitate alignment between partners’ delivery teams and SAP teams to mitigate risks and support successful adoption.

Key Responsibilities:

• Partner Relationship & Delivery Management:
• Serve as the central advisor to partners for their SAP delivery practice development and their delivery execution
• Drive regular business reviews with partners to assess their delivery performance across success metrics, and initiate corrective actions where necessary
• Innovation & Business Transformation:
• Monitor and develop partner delivery capacity and capabilities as per defined business plans, ensuring continuous delivery practice development
• Act as the transformation partner, provide adoption guidance, ensuring partners fully adopt latest SAP methodology and tools (i.e. Integrated Toolchain) across their delivery
• Drive adoption of SAP Business AI platform both within the partners’ own practices as well as in their customer projects.
• Guide partners to support their customers’ transformation journey by fully adopting the SAP Autonomous Suite.
• Collaboration & Alignment:
• Work closely with customer success and adoption teams, as well as with the broader Partner Ecosystem organization to ensure cohesive partner development and execution.
• Facilitate resolution of escalations, ensuring successful go-lives.
• Ensure partners understand and fully leverage SAP services and support offering
• Ensure transparency into partners’ delivery execution both internally (i.e. HPI or other relevant internal systems) and towards customers (Competency Framework)

What You Bring:

• Experience & Skills:
• 5+ years of experience in customer/partner facing roles within the software or technology industry.
• Implementation experience with SAP Cloud ERP / SAP Cloud ERP Private
• Good understanding of SAP Business AI platform and the Integrated Toolchain (i.e. Cloud ALM, Singavio, LeanIX)
• Good understanding of the broader SAP Autonomous Suite scope.
• Experience in structuring and executing strategic business development programs across cross functional teams.
• Education & Certification:
• Bachelor's degree required. An MBA or similar advanced degree would be a plus.
• Relevant certifications in SAP project management or Cloud ERP.
• Soft Skills:
• Experience in handling C-level engagements for driving value realization.
• Solid communication and influencing skills in English. German or any other language from Central and Eastern Europe are a plus.
• Proven ability to manage complex partner and customer escalations in a diplomatic and efficient manner and ensure alignment of cross functional teams towards resolution.
• Ability to think strategically, demonstrate business acumen, promote continuous learning and development, and engage as a coach/guide

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454515 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid