Senior AI Engineer - User Assistance Platform

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you`ll build

Are you passionate about agentic AI and want to build systems that make a tangible global impact? Join SAP's User Assistance Content, Services and Infrastructure (UA CSI) organization to build the intelligent backbone that powers how over 1,000 professionals create and deliver documentation at scale.

As an AI Engineer you'll own a production AI framework at the heart of SAP's global technical documentation landscape — developing AI agents that automate end-to-end content workflows, ensure the reliability of systems thousands of colleagues depend on, and ultimately improve the help experience for millions of SAP customers.

You will design and build multi-agent AI systems using LangGraph on a cloud-native stack (SAP AI Core, Kubernetes), capable of reasoning across knowledge graphs. You will integrate agent tools connecting REST APIs and SAP internal services to embed AI-powered automation into core content workflows. You will own the full development-to-operations lifecycle — from architecture to shipping and monitoring production-grade services. You will research and apply advanced AI techniques including RAG, agentic planning, and knowledge representation to solve unique challenges in technical content creation and delivery.

What you bring

• Educational Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Agentic AI: Experience building and deploying LLM-powered agents using frameworks such as LangGraph or similar, with grounding in RAG, retrieval pipelines, and knowledge graphs.
• Development: Strong Python skills integrating with LLM APIs and building backend-based microservices.
• Cloud and DevOps: Experience with Docker, Kubernetes, CI/CD and operating cloud-native services.

You thrive in distributed, international teams with professional English proficiency, and bring genuine curiosity — quick to embrace new technologies and collaborate openly in an agile environment.

Where you belong

Hands-on Cloud & AI engineering team, part of SAP UA CSI — empowering 1,000+ professionals and millions of SAP customers. We ship in short iterations, experiment with emerging AI, and support your growth through mentorship and career progression.

#LI-AD5

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454326 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid