SAP iXp Intern - Solution Support Engineer - Customer Data Solutions

Company Description

SAP Customer Data Solutions (CDS) helps companies turn unknown site visitors into known, loyal and engaged customers. More than 500 of the world’s leading enterprises rely on CDS. This includes half of the top 100 US web properties, according to comScore. These enterprises use CDS to build solid relationships with their customers. CDS also provides secure and scalable customer identity and access management (CIAM). CDS is at an exciting stage of growth as the CIAM market is rapidly expanding and we need smart, energetic, capable team members to fuel our growth.

SAP CDS is expanding our portfolio with new solutions such as our Customer Data Platform (CDP) and we are building a Support Engineering team in Hungary, co-located alongside our Product Engineering team.

In this role you will be joining a technical team that will provide the highest level of support to innovative customers who have integrated the cloud native SaaS CIAM and CDP platforms within their websites and in their applications. With a passion for great customer service, be ready to hit the ground running with your technical capabilities, critical and creative thinking, and dynamic problem-solving skills. Join the team along our journey into the age of proactive and predictive support, using exciting tools and technology to provide SAP customers with an effortless support experience.

Job Description

Location: Budapest, Hungary

Time schedule: min. 32 hours/week

What you'll do:

• Provide technical guidance and solutions to customers, including those who have implemented SAP CDC/CDP technology in their websites and applications
• Troubleshoot product issues and identify root causes using effective questioning and analysis
• Document solutions and best practices to enhance self-service support, maintain knowledge base content, and provide feedback to drive product improvements
• Ensure customer satisfaction by proactively resolving issues, managing risks, and delivering exceptional support across phone, email, and chat channels
• Manage or participate in improvement or prevention projects to improve the quality of the customer support organization
• Develop strong working relationships with cross-functional teams within SAP while acting as a customer advocate
• Ensure support cases with third parties are updated within SLA
• Develop knowledge of CDC APIs, product offerings, and integrations
• Leverage AI tools and agentic workflows to enhance support efficiency and quality

What you bring:

• Currently enrolled in a Hungarian university or university of applied sciences program in Software Engineering, Computer Science or a related IT field
• 1+ year of customer-facing work experience
• Experience with creative problem solving
• Experience in web development and other web technologies such as HTML, CSS, JavaScript, etc. is preferred
• AI Adoption Mindset: Openness and ability to embrace and integrate AI tools into daily work practices
• Agentic AI Day-to-Day Practice: Ability to work effectively with AI agents and leverage them in support workflows
• AI Output Quality Assurance: Capability to critically evaluate and validate AI-generated content and solutions
• Context Engineering: Ability to craft and structure inputs to AI systems to achieve accurate and relevant outputs
• You are fluent in Hungarian and English.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.