IT Business Services Senior Consultant

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS Large Customer Operations Organization (LCO) has been setup to provide the strategic focused service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers. While acting in LCO as LLD (Last Line of Defence), you will focus on planning, preparation and execution of service requests/ projects and optimize the processes.

We’re looking for an enthusiastic and action-oriented colleague who is willing to take ownership and accountability to help our team to reach the next level for excellent & enhanced service delivery.

As an IT Business Services Senior Consultant, you are responsible to:

• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Analyse current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, process improvements.

What you bring

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management
• 10+ years working in IT Technical Operations in ABAP/JAVA/HANA/DB2
• Strong operations background, with recent architecture experience
• Working in customer-facing roles
• Solid know-how of SAP Technologies and Products (SAP certification highly beneficial)
• Expert level BASIS, HANA, SUSE knowledge (preferably Pacemaker experience) > 6 years
• Good knowledge of hyperscaler infrastructure, tools, and processes > 2 years
• S/4 experience including technical conversations (hands on and problem solving), Fiori, embedded gateway etc
• Problem solving skills, including incident resolution, RCA
• Able to take technical requirements, identify existing solutions or architect new & Define roadmap for innovation adoption
• Analyse current landscape setups, goals and challenges in order to suggest ECS CAS continuous improvement solutions and innovation

Soft skills

• Strong communication skills: Articulate technical details effectively to non-technical individuals using clear and concise language.
• Customer-focused: Thrive in high-pressure situations and maintain a strong focus on delivering exceptional service to customers.
• Excellent presentation skills: Capable of delivering engaging presentations, utilizing storytelling techniques and PowerPoint to effectively convey information.
• Strong documentation abilities: Skilled in creating comprehensive and organized documentation, including standards and procedures.

Where you belong:

As part of ECS MEE organization, the LCO (Large Customer Operation) team is accountable in operating customers in a ring-fenced setup due to the complexity and demand from customer side on operational excellence.

#SAPInternalT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453387 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid