Client Delivery Manager - Italy

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do

SAP Private Cloud organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

As Client Delivery Manager you will be responsible for the following tasks:

• Own and grow the client engagement for SAP Private Cloud and act as the voice of the client within SAP.
• Accountable for entire SAP Private Cloud engagement, lead the engagement with supporting SAP functions and roles to deliver as per contract scope and in line with customer expectations.

• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).

• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).

• Ensure seamless alignment across multiple SAP internal and external stakeholders.

• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.

• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).

• Support the positioning of additional SAP Private Cloud offerings and support contract renewal in alignment with SAP sales teams.

• Manage medium/large & complex accounts

What you bring:

• Fluency in Italian and English is mandatory. Fluency in Spanish, German, Portuguese or Turkish language is an advantage.
• + 10 years proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.

• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.

• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

Meet your team

SAP Private Cloud organization is a global organization and the regional CDM team is located in Germany, Spain and Italy. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as make SAP organization a little better every day.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency

SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the annualized compensation range, which includes both base salary and variable incentive targets for the career level of the posted role. The target range for this position is 70600-140200EUR. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. Any SAP variable incentive includes a target amount, with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements on SAP's Benefits and Rewards site.

You may be employed by the company between Quadro pursuant to the CCNL Commercio per I dipendenti di Aziende del Terziario, della Distribuzione e dei Servizi (ie H011 ) and Dirigente pursuant to the CCNL per i Dirigenti di Aziende del Terziario, della Distribuzione e dei Servizi (ie H021)

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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