(Chief) Product Expert AI for Region KSA

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Where you belong

We are the team that proves AI works at scale. If you want to stop theorizing about AI and start deploying it to the world's most complex supply chains, you belong in Forward Deployed Engineering. You belong here because you possess a rare mix of deep technical empathy and architectural backbone.

1. You Crave Velocity, Not Red Tape
   You want the resources of a global leader like SAP but the autonomy of a Y-Combinator startup. Here, "moving fast" isn't a buzzword; it’s our survival mechanism. You will have the agency to make architectural decisions that stick.
   
   
2. You are a "Bilingual" Product Manager
   You speak both Business and AI. You enjoy the challenge of sitting across from a Supply Chain Director, hearing their pain points, and mentally mapping out the new AI based solution needed to fix them before the meeting is even over.
   
   
3. You Want to Build "The Standard"
   This isn't about incremental updates. As a (Chief) Product Expert in our FDE unit, you are defining the long-term technical vision for how AI interacts with the ERP. You aren't following a roadmap; you are drawing it.
   
   
4. You Value Radical Ownership
   You belong here if you believe in Delivering measurable Value. You take pride in delivering solutions that scale and bring usage. You want to lead and coach agile teams who are equally obsessed with quality.

What you'll build

Key Responsibilities:

• Experience with various LLM architecture design using RAG, MCP and hybrid models
• Good understanding of choosing the right ML algorithms based on business problems
• Experience in prototyping AI solutions including having a good understanding of data vectorizations and or feature designs
• Collaborate with SAP external customers specifically Retail, Manufacturing to drive workshops and outline AI use-cases. Develop PRD’s to clearly communicate requirements to the Engineering teams
• Leverage AI to solve pressing business challenges for our enterprise customers
• Use the various AI Studios to quickly create a proposed prototype for both neural networks and Agentic AI use cases
• Partner with leadership, customers, and prospects to identify opportunities where AI can deliver value at scale for multiple SAP customers to build end to end processes using AI
• Define and track key business metrics that demonstrate the business impact
• Collaborate with our engineering and development teams working on AI technologies, UX designers and GTM teams to accelerate bringing products to the market
• Develop customer facing multi-modal Generative AI demos specific to use cases and document the script, set-up environment for partners and solution architects to leverage
• Conduct hands-on market research to validate requirements and ensure we're building solutions that address real customer needs and market opportunities
• Document what you know and guide others. This can vary from building targeted training for partners, Solutions Architects, and other internal stakeholders, to writing blogs, and to simply working through hard problems with a customer on a whiteboard
  

What you bring

Required Experience:

• 10+ years of product management expertise with a proven track record of shipping
• 3+ years of and hands on building generative AI models and shipping at scale
• Experience in building conversational tools and chatbots
• Experience in working with customers and building long-term strong relationships
• Strong time-management and organization skills for coordinating multiple initiatives, priorities and implementations of new technology and products into complex projects
• Strong analytical and problem-solving skills
• Experience in successfully partnering with Data Science teams
• Passion for directly engaging with customers — from requirements gathering to demos and sales support
• Experience in working and guiding product and engineering teams distributed globally
• Fluent professional proficiency in English (both written & spoken) is a must, Arabic is a plus

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450221 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid