Business Processes Associate Consultant - Global Delivery Hub EMEA - Technology & Performance

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

Global Delivery Hub - EMEA Business Processes Associate Consultants are experts who can perform highly specialized remote and onsite services for our Premium Engagement Customers.

The goal is to enable our customers to implement and operate their SAP solutions at their maximum potential with optimal Total Cost of Ownership and to manage their technical risks during solution implementation and operation. In this role you will:

• Provide delivery to our customers: solving technical problems, optimization of solution operation, improvement of system stability
• Enhance customer project evaluation and risk mitigation of implementation projects
• Excel in increasing overall customer satisfaction
• Act on Escalated customers to bring their businesses to normal operations
• Deliver projects for customers, including support during requirement gathering phase, analysis of system landscape
• Assist team members in the development and implementation of technical solutions (Implementations, Upgrades and Migrations)
• Have good knowledge and understanding of SAP technologies and methodologies
• Support architecture and infrastructure of cloud migrations (AWS, GCP, Azure)
• Build credible relationships with peers and clients, and continuous professional learning of SAP products.
• Learn quickly and apply knowledge effectively.
• Support in escalated projects, detail a high-level understanding of the escalated solution as well as SAP Basis & Database support.

What you bring

Required:

• Bachelors or Master’s degree in: Computer Science, Engineering, IT, Science, Mathematics, Physics, or similar required
• Excellent analytical skills with a flair for very detailed analysis
• Effective problem-solving skills and Root Cause Analysis
• Strong team player who learns and adapts quickly in a Global Environment
• A want for continuous self-improvement
• Willingness to travel abroad to different Regions for both Customer and Internal requests
• Willingness to work Weekday late shifts and Weekend shifts
• Ability to work under pressure, in critical situations, and extremely tight deadlines
• Customer communication skills
• Fluent level of English

Preferred:

• SAP Basis Admin & Performance Experience
• Database Admin and Performance expertise
• Knowledge of HA/DR topics & Cloud Migrations (AWS, GCP, Azure)
• Knowledge/Experience in performance tuning, User Management, System copies or Unicode Conversions a plus
• Experience in working with SAP NetWeaver & S/4HANA
• Possess exceptional interpersonal and communication skills including verbal, written, listening and presentation
• Prior experience involving client/customer interaction
• Certifications in one or more of SAP Basis, S/4HANA, OS/DB Migration, NetWeaver
• Hyperscaler certified a (Azure, AWS, GCP)
• Oracle/MySQL/IBM/Sybase or similar Database Certifications
• Internship/Graduate Experience of working in large landscapes/environments/customers

Where you belong

Global Delivery Hub - EMEA is an organization that focuses on delivering desired outcomes and experiences for our customers globally through premium advisory, support, and services. The delivery of quality services serves as a catalyst for the software adoption that allows our customers to accelerate their digital transformation journeys in becoming intelligent enterprises.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440171 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid