Our Global Capability Centre is growing rapidly, creating opportunities to join a high-performing environment supporting some of our most important global markets.
Offered on a three-year fixed-term contract, these roles provide the opportunity to make a lasting impact, and to develop the skills, connections and knowledge that will shape the rest of your career – wherever that may take you
Role Description:
The FA&R Team Lead provides leadership to a team of Associates and Specialists You will manage day-to-day operations, distribute workloads and are accountable for meeting team SLAs, KPIs and reporting deadlines. The Team Lead plays an active role in developing team capabilities, conducting performance reviews and identifying opportunities for process improvements. You will act as the key escalation point for operational issues and work closely with the FA&R Tower Lead, Treasury, Finance and other stakeholders to ensure operational requirements are met.
Key responsibilities
Operational Delivery:
Coordinate and supervise day-to-day activities, prioritising tasks and balancing workloads across the team.
Provide hands-on operational support
Proactively recognizes problems within scope of responsibilities, identifies options and implement solutions.
Provides operational support to the team for any day-to-day task.
Performance Management and CI
Drives team and process performance through data driven insights
Coordinates, develops and maintains documentation on projects and team assignments
Support Projects including Process re-designing / Process Standardization / Process Optimization
Ensures that process documentation, Process flow and updating on regular and Timely basis
Drive automation and process optimization
Stakeholder Management
Provide clear, concise, and regular updates to all identified stakeholders, both internal and external, and leadership.
Coordinate with Treasury, Finance, Accounting and other relevant stakeholders
Coordinate efforts across different departments to address inter-departmental issues and collaborate to deliver the best service experience.
Escalation Management
Act as the first point of escalation for operational delivery.
Monitor team performance in handling escalations and provide coaching to improve proficiency.
Take Lead in resolving the issues and bring in controls to avoid the occurrence of the issue. Investigate the underlying causes of escalations to identify systemic issues and prevent their recurrence.
Timely reporting of issues to relevant stakeholders
Risk, Compliance & Controls
Maintain and monitor controls and procedures, ensuring compliance with Group Treasury policies and internal control requirements.
Ensure that controls are operated as design. Strong Governance around all controls as per RCM’s (Risk Control Matrix)
Ensure prompt closure of audit findings and document them
Team Management:
Supervise and allocate work across the team, ensuring effective workload management and timely completion of deliverables.
Mentor and provide Guidance to peers and other team members
Provide timely and adequate feedback to team members about their performance
Knowledge Sharing: Share learnings and insights across departments
Qualifications & Experience:
Bachelor’s degree in finance & accounting
10+ years’ experience in a GBS or BPO setting
Qualified accountant (CA, CPA, ACCA) or equivalent
Experience in resource planning, scheduling, and workflow management.
Experience managing finance teams and driving performance against KPIs.
Proven ability to coach, develop, and motivate people.
Stakeholder management experience at operational level.
Experience with ERP system: SAP is a must
Lean Six Sigma Green Belt or any other equivalent training - desirable but not essential
SAP S/4HANA
Skills and Competencies:
Excellent communication and influencing skills across cultures
Conflict Resolution / Change Management
Strong analytical and Problem Solving
Demonstrated ability to embed CI culture within a team.
Excellent Written and Verbal Communication and Interpersonal Skill
Language: English fluent or bi-lingual
Benefits
Private healthcare and group life insurance
Annual bonus
myBenefit platform/subsidy for Multisport cards
Internet and electricity allowance for remote work
Increased funding for the Employee Capital Plans (PPK) program; Rolls Royce
Sp. z o.o. contributes 3% to this program
Additional vacation days based on length of service with the employer
Hybrid work model (2 days in the office / 3 days from home)
Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)
The Kraków Rolls Royce Global Capability Centre represents an exciting new chapter in the growth of Rolls Royce Group Business Services. Designed to support global operations and employee services, the Centre is a key hub for enabling operational efficiency and strengthening global business processes. It delivers exceptional services across finance, procurement, HR, Data Analytics and Service Management.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process.
