Claims Risk & Governance Specialist

Job Description

Claims Risk & Governance Specialist

• You’ll sit at the heart of Claims, shaping how risk is identified, challenged and managed to protect customers, colleagues and the Mutual.


• You’ll lead meaningful assurance activity, from audits to deep-dive reviews, influencing decisions and driving real improvements across claims operations.


• Hybrid – Up to 80% homeworking available and 20% in Stratford-upon-Avon

About the role

In this role, you’ll work as part of a specialist Claims Risk & Governance team, providing insight, assurance and challenge across claims activity. You’ll plan and carry out a range of audits, risk reviews and business-as-usual control testing to ensure risks, issues and actions are identified, recorded and managed in line with NFU Mutual’s governance standards.

You’ll work closely with a wide range of stakeholders across Head Office Claims, regional teams, agents and suppliers, offering guidance, advice and constructive challenge on risk, controls and audit findings. You’ll also support business change activity by advising on risk identification and control design, ensuring the impact of change is properly considered.

Alongside this, you’ll contribute to wider governance activity including incident management, business continuity planning and operational resilience, as well as producing clear, concise reporting to support senior decision-making. You’ll also support risk awareness across Claims through education, coaching and knowledge sharing.

About you

You’ll bring a strong understanding of claims processes and risk management within the insurance industry, along with the confidence to analyse, challenge and influence. You’ll be comfortable working with data, systems and stakeholders, and motivated by improving controls, reducing risk and strengthening outcomes.

You’ll demonstrate:

• Knowledge of risk identification and assessment techniques, audit methodology and end-to-end claims handling within an insurance environment


• Strong analytical capability, including data analysis and the use of MS Excel, with experience of risk management systems (Riskonnect desirable)


• Effective written and verbal communication, with the ability to present information clearly to different audiences


• A logical, detail-focused approach with the confidence to question, challenge and explore issues


• A solutions-focused mindset, inquisitiveness and learning agility, with the ability to work collaboratively and support others

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Up to £50,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.