Operations Associate - Grocery

Job Description

Operations Associate

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Operations Associate to join our UAE team. In this role, you’ll help us ensure operational excellence across our on-demand grocery network, working hands-on to improve picker performance and maintain the high service standards that define our grocery experience.

Get to know our Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Deliveroo ODG (On-Demand Grocery) team. We power ultra-fast delivery through a network of picker-operated stores, combining technology and process excellence to ensure customers get what they ordered, on time, every time.

Here’s what your day-to-day might look like:

• Performance Monitoring: Regularly assess site performance using key metrics like rejection rates and missing items to identify and resolve accuracy issues.

• On-Site Training: Train and upskill pickers on Deliveroo’s standard operating procedures (SOPs), focusing on order prioritisation and customer-first execution.

• Root Cause Analysis: Investigate performance dips, document findings, and implement corrective actions to prevent issues like cancellations from recurring.

• Hardware & Tech Support: Conduct regular checks on store tablets and printers, troubleshooting hardware issues to ensure live operations never stop.

• Strategic Action Plans: Create site-specific improvement plans, collaborating with partner store managers to ensure stock availability and efficient order preparation.

What You’ll Need to Thrive

Essential

• Operational Experience: Significant experience (1–2 years) in grocery, retail, or delivery operations within a fast-paced environment.

• Problem-Solving Skills: Proven ability to conduct root cause analysis and implement practical solutions on-site.

• Technical Literacy: Familiarity with mobile/tablet applications and a strong ability to troubleshoot basic hardware issues.

• Mobility: A valid UAE driving licence and access to your own car are required for this field-based role.

• Communication: Excellent interpersonal skills with the ability to train staff and collaborate effectively with diverse store teams.

Nice to Have

• Experience working in a "dark store" or ultra-fast delivery environment.

• Advanced understanding of inventory management and stock accuracy metrics.

Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!