HOP Team Leader

Job Description

HOP Site Team Leader

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a HOP Site Team Leader to join our UK team. In this role, you’ll help us deliver operational excellence in our rapid grocery sites, ensuring customers get what they need in as little as 10 minutes.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Deliveroo HOP team. HOP is our speedy grocery delivery service, managing a network of dedicated stores designed for lightning-fast picking and packing to serve the last-minute needs of our customers.

Here’s what your day-to-day might look like:

• Lead shift operations by effectively prioritising tasks and working alongside your team to achieve site-wide performance goals and KPIs.

• Supervise order fulfilment to ensure every basket is picked efficiently and accurately, maintaining strict quality assurance and packaging standards.

• Drive operational compliance by coaching the team on standard operating procedures (SOPs) and ensuring all Health & Safety checks are diligently completed.

• Manage inventory and stock integrity through accurate replenishment, temperature regulation monitoring, and meticulous stock counts to minimise wastage.

• Oversee the dispatch process, communicating professionally with Deliveroo riders to ensure a seamless hand-off and a positive delivery experience.

• Maintain site standards by upholding merchandising principles and ensuring a clean, organised environment for all colleagues and external partners.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Demonstrated leadership capability with experience training associates and the confidence to run shifts independently.

• Proven ability to hit KPI targets, such as pick times and accuracy, within a fast-paced environment (e.g., Retail, FMCG, or Warehouse).

• Strong hands-on mentality with a detail-oriented approach to inventory management and site organisation.

• Excellent communication skills with proficiency in written and spoken English to collaborate with stakeholders and riders.

• A track record of reliability, showcasing consistent attendance, punctuality, and the ability to foster a positive working culture.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!