Director and Head of Project Management of Deliveroo HOP Italy (Darkstores)

Job Description

Director and Head of Project Management of Deliveroo HOP Italy (Darkstores)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial and New Verticals teams sit at the center of Deliveroo’s marketplace—shaping how we serve grocers and retail partners worldwide. If you are a seasoned leader who thrives on building nationwide infrastructure and navigating complex commercial landscapes, this is the role for you.

We’re looking for a Director and Head of Project Management for Deliveroo HOP Italy. This is a Dirigente-level position reporting directly to the General Manager. You will be the primary architect of our dark store network in Italy, owning the P&L and leading the commercial strategy for one of our most critical global growth pillars.

What You’ll Be Doing

You will lead a cross-functional team, acting as the strategic bridge between our London HQ and local Italian operations. You will be responsible for the full lifecycle of Deliveroo HOP in Italy, from real estate acquisition to commercial profitability.

• Commercial P&L Ownership: Lead high-level negotiations and take full responsibility for the financial delivery of HOP Italy, managing the annual plan and weekly performance targets.

• Strategic Infrastructure: Build and scale our dark store network across Italy, navigating local regulatory landscapes and municipality requirements.

• HOP Evangelist: Represent the Italian business in global forums to secure the resources and support needed to deliver on local expansion goals.

• Team Leadership & Mentorship: Grow and lead a high-performing team, including Trade Marketing and Vendor Managers, fostering a culture of ownership and data-led decision-making.

• Cross-Functional Partnership: Coordinate with Supply Chain, Marketing, and Real Estate teams to ensure the seamless rollout of localized grocery solutions.

• Operational Excellence: Oversee the nationwide infrastructure project, ensuring all launches are delivered on time, within budget, and aligned with our global strategy.

Who You Are

We are looking for a "Strategic Operator" with a deep understanding of the Italian market:

• Senior Leadership: 10+ years of experience in high-growth environments (Food Delivery, Retail, or Logistics) with at least 5 years in a Dirigente or senior leadership role.

• Expansion Expertise: A proven track record of scaling physical infrastructure or complex operations across Italy.

• Expert Negotiator: Ability to navigate the nuances of the Italian business landscape and build lasting relationships with third-party partners and local authorities.

• Data-Driven & Decisive: You use rigorous analysis to solve problems but possess the "gut instinct" to move quickly in a competitive market.

• Linguistic Versatility: Native-level fluency in Italian and professional proficiency in English are essential.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a marketplace that’s constantly evolving. Working here you can expect to:

• 🔧 Build the Future: Play a founding role in the "future of food" by bringing rapid grocery delivery to Italian doorsteps.

• 🌱 Autonomy & Impact: Operate with the autonomy of a business owner within the framework of a global tech leader.

• 🧠 Professional Growth: Manage complex, nationwide projects that define the retail landscape in Italy.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.