Account Manager - Milano

Job Description

Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our Milan team. In this role, you’ll act as a strategic consultant for our top restaurant brands in Italy, using data-driven insights to unlock growth and strengthen our marketplace.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Italy Restaurant team. Our Account Management team oversees our restaurant business brand relationships, acting as strategic consultants who use data and industry knowledge to lead our partners' growth.

Here’s what your day-to-day might look like:

• Strategic Portfolio Management: Manage a high-impact portfolio of restaurant brands, building lasting relationships and serving as their primary point of contact.

• Performance Consulting: Monitor and analyse partner metrics to identify growth opportunities and improve partner satisfaction through data-led storytelling.

• Commercial Negotiation: Negotiate contract terms and conditions to improve supply quality, financial performance, and our consumer value proposition (CVP).

• Growth Strategy: Plan and execute portfolio strategies that increase market share, loyalty, and financial health for both Deliveroo and our partners.

• P&L Oversight: Take ownership of your perimeter’s P&L, proactively identifying risks and uncovering new revenue opportunities.

What You’ll Need to Thrive

Essential

• Significant Account Management Experience: Proven track record in account management or sales, specifically focused on driving commercial growth.

• Commercial Acumen: Strong understanding of P&L management and the ability to link operational metrics to financial outcomes.

• Expert Negotiation Skills: Proven ability to lead complex negotiations and secure mutually beneficial terms with senior stakeholders.

• Relationship Building: Natural ability to build rapport and influence partners, turning data into actionable business advice.

• Project Management: Proficiency in using tools and applications to manage workflows and guide best practices across your portfolio.

Nice to Have

• Industry Expertise: Experience within the Horeca, restaurant, or food market sectors.

• Multilingual: Fluency in English is a distinct advantage for collaborating with our global teams.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!