Senior Director, Professional Services

Job Description

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Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

About the Role:

The Senior Director of Professional Services you’ll lead and evolve customer delivery at Camunda, with a clear focus on enhancing time to value for organizations leveraging our process orchestration platform. This role combines strategic leadership, customer-centric execution, and operational excellence to ensure clients rapidly realize meaningful, measurable business outcomes.

At the core of this role is a commitment to turning agentic orchestration strategies into reality and unlocking measurable value for every customer. You’ll drive delivery innovation, ensuring engagements are outcome-oriented, efficient, and scalable, while building trust and long-term partnerships with enterprise clients.You will oversee a Professional Services function, leading a team of Professional Services managers, individual contributors and subcontractors, coordinate with delivery partners, and collaborate closely with Sales, Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion. A key priority is optimizing delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.

What you'll be doing:

• Lead and develop a Professional Services team comprising managers, individual contributors, and subcontractors to deliver exceptional customer outcomes.

• Coordinate with delivery partners to ensure seamless, high-quality project execution at scale.

• Collaborate closely with Sales and Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion.

• Optimize delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.

• Drive delivery innovation to ensure engagements remain outcome-oriented, efficient, and scalable across the enterprise customer base.

What you bring:

• Ability and/or willingness to use our product.

• Bachelor’s / Master's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science).

• Practical experience in managing and growing high-performance Professional Services teams or customer delivery, with a strong track record in enterprise environments.

• Deep experience in enterprise customer delivery — driving adoption, managing complex engagements, and delivering measurable business outcomes at scale.

• Background in process automation, BPM, or process orchestration — familiarity with platforms like Camunda is a strong plus.

• Strong cross-functional collaborator with the ability to align Sales, Customer Success, and delivery teams around a unified, value-driven customer journey.

This role is an existing vacancy

#LI-AL1 #LI-DNI

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $273,400.00 to $440,800.00

• United Kingdom: £171,600.00 to £282,300.00

• Singapore: S$339,500.00 to S$509,200.00

• Canada: C$290,200.00 to C$477,500.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI Disclaimer: Camunda may use AI tools to aid the screening of applications and during the interview process.