Senior Product Manager – Customer Experience
Senior Product Manager (CRM)
London, UK
#2 MOST LOVED - MID-SIZE COMPANIESSenior Product Manager - Experimentation
London, UK
#2 MOST LOVED - MID-SIZE COMPANIESSenior Product Manager (Fashion Product)
London, UK
#2 MOST LOVED - MID-SIZE COMPANIESSenior Tech Product Manager - Data
London, UK
#2 MOST LOVED - MID-SIZE COMPANIESSenior Product Analyst
London, UK
#2 MOST LOVED - MID-SIZE COMPANIESJob Description
Company Description
We’re ASOS, the online retailer for fashion lovers all around the world.
We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.
But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.
Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.
Job Description
About the Role
We are looking for an experienced Senior Product Manager to shape the strategy, development, and optimisation of customer-facing digital experiences that improve engagement, conversion, retention, loyalty, and overall customer satisfaction.
As part of a cross-functional product organisation, you will work closely with Engineering, Design, Brand, Operations, Data, Marketing, and Commercial teams to identify customer needs, simplify complex journeys, and deliver measurable business outcomes.
Our Customer Experience team is focused on creating a more immersive, personalised shopping experience across key customer journeys and surfaces. It focuses on making discovery easier, shopping more inspirational, and the experience more frictionless, with recent releases introducing a more immersive homepage, brand storytelling capabilities, community-powered content, and more. The team is prioritising innovation, aiming to lead the market with advanced features such as Virtual Try-On and the ASOS app for ChatGPT. The programme is highly impact-led, using experimentation and data to continuously validate, learn and iterate.
This role would suit someone who can balance strategic thinking with hands-on execution, using customer insights, behavioural data, and experimentation to continuously improve customer experiences across the ASOS app and web.
