Project Manager - Sales

Job Description

At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. TUI is in the process of transforming from several market-based website selling platforms and inventory systems into one group system (OSP/TRIPS). The change programme has started with our Western Region and will then move onto our Northern Region before completing with our Central Region. The change is complex involving several streams of work with cross stream dependencies. The Sales stream of work is focussed on our selling systems.

We are looking for a highly experienced Project Manager to work with our Product teams (business and technology) to ensure the effective and successful delivery of projects that deliver this transformation. In a nutshell you will lead the sales project planning across our holiday products and core customer capabilities, proactively monitoring progress, highlighting and resolving issues and initiating appropriate corrective action wherever necessary. You will act as a visible lead at project level, engaging with the teams and stakeholders and providing concise, objective and insightful communications to all colleagues and sponsors involved in the programme.

Please note the application closing date is Sunday 12th May

ABOUT THE JOB

• Overall: Manage the successful planning of people, process and technology tasks that support a programme of sales transformation activities associated with various strategic programmes e.g. TRIPS/OSP/APP
• Governance: Support the defined programme governance structure by documenting clear roles & responsibilities, ensuring appropriate decision making and alignment with wider TUI governance. You will support the programme manager in the production of key status updates to all levels of stakeholder and core project disciplines.
• Planning: Lead appropriate planning processes across all areas of eCommerce, to identify and manage required changes across people, process, and technology. You will support in keeping our integrated milestones plans updated.
• Quality assurance: Provide quality assurance across the programme projects, identifying and resolving potential process weaknesses, required changes and ensuring key processes (e.g. product management, end-to-end testing, issue management) are consistent across projects & fit for purpose.
• Dependencies: Working with all areas of eCommerce and technology identify and manage the key project dependencies that are required to deliver our capabilities, work with relevant counterparts to ensure dependencies are delivered to plan and don’t jeopardise committed business benefits
• Risks & issues: proactive ownership of project relevant risks and issues, not just documenting and tracking, but actively working through options to resolve and mitigations. Where necessary size the impact and escalate as appropriate to programme manager and steerco.
• Resources: Work with Product and & Technology teams in tracking the overall resourcing of the programme aligned to priorities, understanding the vacancies, recruitment status, upskill requirements and proactively recommending mitigations to overcome resourcing issues.
• Communication: Support the Programme Manager to; define a programme level communication plan, relaunch the One Selling Platform Programme, build excitement and engagement across our wider stakeholder community and celebrate our successes. You will own or support, as appropriate, in the creation of clear and concise stakeholder updates, that are business relevant and high impact for all levels of the organisation.
• Stakeholder management: engage on a regular basis with the programme/project sponsors and stakeholders and ensure broad awareness, engagement and communication.
• Benefits: Support the programme manager to work with relevant business and finance leads to ensure business benefits are tracked and reported on a quarterly basis. Identify where benefits are not tracking to plan and work with business teams to recommend mitigating actions
• Relationships: build strong positive and collaborative relationships across the wider programme and market teams

ABOUT YOU

• At least 5 years of experience of leading digital transformation projects in complex multinational organisations.
• Tech savvy, ideally with experience of digital selling platforms.
• First-hand experience and knowledge of project delivery methodologies (Agile, Waterfall, etc.) with formal Project Delivery Accreditations (such as Prince2, MSP, APM, etc.)
• Ability to think commercially and strategically – quickly assess and quantify short- and long-term impact of changes, deal with ambiguity and uncertainty and be able to evaluate options to meet business expectations and provide maximum value
• Highly experienced in communicating high level concepts to senior stakeholders whilst also being able to delve into the detail of complex changes when required. You will have a naturally objective approach to communication.
• Highly experienced in storytelling using PowerPoint, with ability to summarise complex information for senior audiences.
• Experience of establishing positive relationships with a range of stakeholders at all levels of the organisation
• Ability to build successful teams, typically without direct line management responsibility.
• Demonstrable experience of building consensus around change, influencing multiple stakeholders and managing conflicting agendas.
• Extensive experience of Office 365 applications with emphasis on Excel and PowerPoint
• Experience of Confluence, Jira, Miro etc would be advantageous.
• Fluent in English, ability in other languages desirable but not essential (German, French & Dutch).

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities.
• Additional benefits relevant to the local market that you’ll be based in

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.