Content Executive

Job Description

TUI Group is the world’s number one integrated tourism business. We’re focusing on creating the moments that make life richer for our customers and we’re pleased to be recruiting a Content Executive to help us deliver accurate and engaging communications for our customers.

Working within the TUI Airline Customer Experience team and reporting to the Customer Communications Specialist, you’ll be part of a focused, driven, and ambitious team working to improve our customer experience and Inflight Retail (IFR) performance through delivering effective, consistent, and on-brand communications that engage and drive behaviour across the customer journey.

You’ll manage the day-to-day production and delivery of IFR marketing assets and campaigns across five European markets. This will involve working with internal teams and external partners to co-ordinate and deliver print / digital assets in various languages against an annual marketing plan. You’ll contribute to the development of the IFR marketing strategy and work to continually improve our processes to become more efficient.

Alongside IFR marketing, you’ll be responsible for the on-time and budget delivery of print and design projects whilst supporting various content improvement / maintenance initiatives across the airline. You’ll also manage and co-ordinate TUI’s Inflight Entertainment (IFE) content, including selecting appropriate Hollywood Movies and TV for our customers, co-ordinating advertising assets and managing our IFE microsites.

This is a busy and varied role where you’ll work with partners across branding, design, photography, print, advertising, CRM, social media, web, and inflight entertainment / content teams to deliver our plans in a uniquely TUI way. You’ll be the go-to person to make things happen and will be relied upon by many team members for your attention to detail and consistent on-time delivery. This role requires management and control of various budgets and use of systems and data for decision making and reporting.

At TUI, we believe work is something we do, not somewhere we go. Working as part of an international team, this role can be based in any of our head-office locations across Europe and we support remote working.

**This role can be based in Luton, Hanover, Stockholm, Rijswijk or Brussels on a hybrid working model**

**Applications close on 24th May 2024**

ABOUT THE JOB

• Manage the production and delivery of an extensive IFR marketing programme across five European markets.
• Deliver ad-hoc design requirements, on time and on budget with the support of agency partners.
• Co-ordinate print requirements across the airline.
• Support content translations processes as required.
• Co-ordinate and manage TUI’s Inflight Entertainment (IFE) content, including selection of Movies and TV for customers.
• Support various communication or branding projects / initiatives as required.
• Complete periodic content accuracy audits across all channels.

ABOUT YOU

• Basic understanding of product marketing, customer communications and aviation is essential.
• Experience or interest in graphic / digital design and customer communication is desirable.
• Design / print experience.
• Strong business and conversational English (essential) and German, Dutch or French is an advantage.
• Reliable with strong time keeping and project management skills is essential.
• Adaptable and able to manage conflicting timelines and requirements, developing positive relationships.
• High attention to detail and accuracy.
• Experience working with multi-lingual communications and different geographic markets / customer needs is desirable.
• Aviation / Inflight Retail Marketing experience is desirable.
• Experience in managing design / communication tasks with external and internal partners is desirable.
• Print experience or knowledge of print processes & methods is desirable.
• Proficient in using Microsoft Office application including Outlook, Excel, Word, Teams etc

ABOUT OUR OFFER

• Work in the largest global tourism group with international projects and teams
• Fantastic holiday benefits including discounts & special offers
• Development & career opportunities
• Health and wellbeing support
• Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
• Plus lots more benefits relevant to the local market that you’ll be based in

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Please Note: Airline roles will be managed by an international Talent Acquisition team and therefore your application may be viewed by TUI colleagues outside your home country. If you have any questions, please contact the Recruiter for this role via the contact information next to this advert.