People Operations Coordinator

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

We are looking for an energetic and ambitious People Operations Coordinator to join the team and support building an excellent People Operations function at scale. As a company, we have a big vision and huge growth plans, so if you want to work in a place where you can grow, develop, and make a massive impact this is the place for you!

The People Operations team is responsible for handling all of the people operations tasks in the employee journey, from pre-boarding to offboarding, while keeping the focus on delivering the best employee experience.

If you have solid HR process experience including managing and owning the new starter process, compliance, and benefit administration, we want to hear from you. You need to be a detail-focused individual who is operationally skilled at owning and executing processes and procedures to incredibly high standards. In this role you will have accountability for all onboarding-related processes and so need to have a mindset of continual development in all you do. We want someone who wants to build amazing things, who can see the bigger picture and who operates from a place of amazing customer service and stakeholder management.

This role will be critical in supporting Multiverse to maintain the amazing culture we have created through this exciting period of growth, and beyond. We're beyond excited for this journey and would love to meet someone ready for an amazing ride.

In this role you will:

• Create, deliver and manage a fantastic onboarding process that provides an engaging experience for all new Multiverse employees that is efficient, compliant and able to scale with our ambitious growth targets.

• Own the management of all systems utilised within our onboarding process including our HRIS, background check provider, our international employment PEO and onboarding communications system while looking to improve how we manage and develop these systems as we move forward on our journey.

• Own and manage all contracts (IR35 process, agency terms, T&C support etc) to ensure that we support the business resourcing and keep us growing

• Support with company inductions to ensure everyone gets excited about what we do and enable them to hit the ground running!

• Build strong relationships across the organisation by being the point person for employee queries and support

About You:

• Emotionally intelligent: You will be great with people and know how to handle sensitive situations with care

• Attention to detail: Getting things right matters to you, you sweat the small stuff and mastering the detail matters to you

• Super organised: We operate in a fast-paced, dynamic environment so you need to be mega organised with the ability to juggle priorities.

• Adaptable: Multiverse is constantly growing and developing new processes so we need someone who is flexible and adaptable, taking change in your stride and thriving on the space that this provides.

• Need for speed: You love getting stuff done and know what it's like to work in hypergrowth tech orgs, where we need to deliver at pace

• Amazing communication: People Ops works across the business, so communicating is key to achieving trust, buy-in and momentum. You need to be able to communicate with all levels and have the confidence to communicate the many different messages that come from people processes!

• ‘Can do’ attitude: We have a lot to get through so poking holes in issues and not focussing on solutions is not an option. You will need a positive 'can do' attitude to get stuff done!

• Integrity is paramount: You are honest, ethical and dependable with a high level of professionalism.

• Proven work experience as an HR coordinator/Admin/Officer or in a relevant HR role with experience of HRIS and ATS (preferably Hibob) and good knowledge of employee government legislation

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

• Hybrid & remote work offering - twice weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.