Site IT Services
2 days/week at home
Core hours 11–3
Dog friendly
Job Description
Job Description:
BACKGROUND
Mars Digital Technologies is the global division of Mars, Inc. responsible for developing, implementing, and continuously improving the IT Services that support our business processes. The Site IT Services team strive to deliver role model infrastructure service and project management.
THE JOB
As an IT Services Partner, you will play a crucial role in ensuring the smooth operation of our organization’s services. You’ll be responsible for overseeing service delivery, managing vendor relationships, and maintaining a high level of customer satisfaction. Your expertise in integrated workplace technologies, digital workspaces, and project management will be essential.
This role holds accountabilities for all local IT services across 4 sites in the UK (including a global headquarter) and Ireland. At a site level, they will be responsible for the maintenance & continuous improvement of the infrastructure environment, the delivery of on-site user support & the deployment of infrastructure projects. An important part of the role is to be a key link between central support teams and the local sites. At a EMEA / Global level, they will lead projects to drive service improvements across all site teams.
RESPONSIBILITIES:
Service Delivery
Coordinate and Monitor Service Delivery: Ensure timely and efficient service delivery to meet customer needs.
Quality Assurance: Maintain service quality standards and address any issues promptly.
Vendor Management
Vendor Performance Evaluation: Regularly assess vendor performance and address any gaps.
Contract Compliance: Ensure vendors adhere to contractual obligations.
Project Management
Project Planning and Execution: Manage projects related to service improvements, upgrades, or implementations.
Stakeholder Communication: Regularly communicate project / service status to stakeholders.
Budget Management: Managing capital budget for infrastructure lifecycle and improvements.
Digital Tools Advocate
User Support: Provide guidance to end-users on utilising digital workplace tools effectively and how to navigate our support environment.
QUALIFICATIONS & COMPETENCIES
Experience in a relevant field (e.g., IT Service Management, or IT Program / Project Management)
Certifications: PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), or similar certifications are advantageous.
Skills required
Solid experience in service management, vendor management, or related roles.
Proven track record of successful program or project management.
Strong communication skills for stakeholder engagement.
Leading office technology innovation
Ability to effectively deal with change and recognize opportunities
TRAVEL REQUIREMENTS
The role will require travel to other Mars offices within the UK and Ireland as well as occasional travel to other locations in the region.
What can you expect from Mars?
Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Company benefits
Additional employee ratings
(these do not contribute to the FlexScore®)
Working at Mars UK
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
Brazil
France
Netherlands
United Kingdom
United States
Awards & Achievements
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