VodaPro ‎(Tallaght)

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Appointment booking and training sessions for Customers
Content Transfer (contacts, photos, messages, etc.) to the new device
Walk out Working with New Device
Take the lead with digital hybrid journeys in store – driving app penetration and empower customers to self-top up and pay their bills through the my Vodafone app
Drive & Promote Trade ins performance within the team
Set up accounts (Email, Facebook, iCloud, etc.) and install applications
Drive and promote in store Repair service and liaise with onsite Engineer
Deep Dive Care issues and take handovers of difficult care escalations
Demonstrate device capabilities and learn / train in new features
Unlock accounts and reset passwords
Unlock device pattern and display code
Synchronize data in the cloud (Gmail, iCloud)
Troubleshoot device software problems
Device software update
Be a leader in New Tech launching in Irish Market & Brief local team
Work with the team on identifying VAS sales and opportunities

Who you are

A Vodapro team member is a passionate expert who supports, advises, and empowers our customers to go further with technology; by doing this Vodapro are living embodiments of Vodafone’s brand belief – that technology combined with human spirit, can create a better future for all.

The team understand that a satisfied customer is Vodafone’s biggest investment and should keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.

Vodapro is the one place for all customer solutions and provide customers with a digital edge.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.

Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.