Vodapro (Tallaght)

Job Description

Who is Vodapro:

• A Vodapro team member is a passionate expert who supports, advises, and empowers our customers to go further with technology; by doing this Vodapro are living embodiments of
• Vodafone’s brand belief – that technology combined with human spirit, can create a better future for all.
• The team understands that a satisfied customer is Vodafone’s biggest investment and should keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.
• Vodapro is the one place for all customer solutions and provide customers with a digital edge.

List of duties:

• Appointment booking and training sessions for Customers
• Content Transfer (contacts, photos, messages, etc.) to the new device
• Walk out Working with New Device
• Take the lead with digital hybrid journeys in store – driving app penetration and empower customers to self-top up and pay their bills through the my Vodafone app
• Drive & Promote Trade ins performance within the team
• Set up accounts (Email, Facebook, iCloud, etc.) and install applications
• Drive and promote in store Repair service and liaise with onsite Engineer
• Deep Dive Care issues and take handovers of difficult care escalations
• Demonstrate device capabilities and learn / train in new features
• Unlock accounts and reset passwords
• Unlock device pattern and display code
• Synchronize data in the cloud (Gmail, iCloud)
• Troubleshoot device software problems
• Device software update
• Be a leader in New Tech launching in Irish Market & Brief local team
• Work with the team on identifying VAS sales and opportunities