Platform Specialist - ADT

Job Description

Who we are:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a proactive and detail-oriented Digital Platform Configuration Specialist to manage and optimise digital platforms that support operational excellence and enhance user experience. This role involves configuring platform settings, integrating third-party tools, and collaborating with cross-functional teams to translate business needs into effective technical solutions.

What you will do

• Configure and manage platform settings including user permissions, workflows, data structures, and integrations.
• Implement and maintain configuration standards to ensure consistency and operational efficiency.
• Monitor platform performance, diagnose issues, and apply best practices for optimisation.
• Conduct periodic audits to ensure data accuracy, system reliability, and alignment with business goals.
• Integrate third-party tools to extend platform functionality and support evolving business needs.
• Customise platform features to accommodate new functionalities or changes in business processes.
• Collaborate with quality assurance teams to develop and execute testing scenarios.
• Document configurations, customisations, and updates for audit and reference purposes.
• Provide training and guidance to users and support teams on new functionalities and best practices.
• Work closely with IT, operations, and customer support teams to understand and implement business requirements effectively.

Who you are

• Strong understanding of databases and information systems.
• Experience in integration and working knowledge of APIs, scripting, or database management.
• Demonstrated project management capabilities and experience with integrated information systems.
• Minimum 2 years of experience in Information Technology, with at least 1 year in a role similar to software system engineering.
• Ability to think abstractly, conceptually, and innovatively.
• Effective communication, decision-making, negotiation, and coordination skills.

Not a Perfect Fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental service
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced platform configuration and optimisation techniques.
• Integration of third-party applications and API management.
• Collaborative problem-solving across IT, operations, and support functions.
• Documentation and audit practices for digital systems.
• User training and change management strategies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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