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Vodafone • Romania

Pega 2nd Line Operations Engineer

Employment type:  Full time

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Job Description

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for supporting and improving Pega applications? We're looking for a skilled Pega 2nd Line Operations Engineer to join our dynamic team. In this role, you'll ensure the high availability of services, develop automation scripts, and optimize existing working methods.

What You'll Do:

  • Provide support and collaborate with software developers to enhance Pega applications.
  • Ensure smooth transition of solutions from development to operational environments through validation, testing, and implementation.
  • Operate and maintain high availability of services, regularly developing automation scripts.
  • Implement changes and maintenance works on software solutions, writing implementation documents and changes to current configurations.
  • Manage incidents, problems, and service requests, including implementing workarounds.
  • Perform daily health-checks and continuously seek to improve existing platforms and services.
  • Deliver technical support for network applications and systems (2nd Line support), ensuring on-call availability.
  • Identify improvement and automation opportunities.
  • Assist in building knowledge and skills throughout the team to continuously improve service to customers.

What We're Looking For:

  • Good understanding of ITIL, DevOps principles, and Agile methodology.
  • Operational knowledge to debug and troubleshoot application issues on Linux servers.
  • Knowledge of cloud-based infrastructure on AWS, networking concepts, and DNS.
  • Experience with deployment methods using CI/CD (Jenkins) and version control (Git).
  • Basic understanding of Docker, Kubernetes, APIs, and Weblogic.
  • Working experience with SQL OracleDBs and DWH.
  • Proficiency in programming/scripting languages like Bash and Perl.
  • Basic knowledge of IP Networking and Telecom architecture and protocols.
  • Excellent communication and presentation skills in English.
  • PEGA L2 DevOps, PDC, Pega Dev, Admin Studio knowledge, queue processors, agents, nodes, job schedulers, Decision Table, Data table, network configurable, deployment, PEGA Process AI.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

#_VOIS

Company benefits

UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
Compassionate leave
Home office set up
Buddy scheme
Referral bonus
Early finish Fridays
Buy or sell annual leave
Cycle to work scheme
Life insurance
Sabbaticals
Salary sacrifice
Share options
Teambuilding days
Faith rooms
Enhanced pension match/contribution
LinkedIn learning license

We need to ask employees of Vodafone what it's like to work there before we assign the company FlexScore®.

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Working at Vodafone

Company employees

85,887

Gender diversity (male:female)

61:39

Currently Hiring Countries

Albania

China

Czechia

Democratic Republic of the Congo

Egypt

Germany

Greece

Hungary

India

Ireland

Italy

Japan

Luxembourg

Portugal

Romania

Serbia

South Africa

Spain

Tanzania

Türkiye

United Kingdom

United States

Office Locations