L3 Support Engineer - Nokia FlowOne/Instant Link (IL)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled and experienced Senior L3 Support Engineer to join our Telco IT team in Pune. This role demands deep expertise in Nokia FlowOne/Instant Link (IL) and involves resolving complex production issues, enhancing system performance, and supporting key IL modules such as BST, Catalog, Provisioning Client, and NEI Development. The position operates on the European calendar and CET time zone, requiring flexibility and a proactive approach to incident management and system reliability.

What you will do

• Deliver L3-level support for Instant Link provisioning systems.
• Troubleshoot and resolve escalated issues from L1 and L2 support teams.
• Conduct root cause analysis (RCA) for recurring or critical incidents.
• Monitor system health and performance to ensure high availability and reliability.
• Participate in on-call rotations for critical incident support.
• Collaborate on custom logic development and integration with external systems.
• Manage service definitions and version control within the Catalog module.
• Handle provisioning workflows, order management, and rollback scenarios.
• Develop and maintain NEI adapters with protocol-level debugging (SOAP, REST, CORBA).

Who you are

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• 3–5 years of experience in IL/Nokia FlowOne support and development.
• Strong analytical and problem-solving capabilities.
• Excellent communication and documentation skills.
• Proficient in Java, Shell scripting, and SQL.
• Experienced in UNIX/Linux environments.
• Skilled in log analysis, performance tuning, and system monitoring tools.
• Familiar with ticketing systems such as Remedy, JIRA, or ServiceNow.
• Understanding of OSS/BSS architecture and integration patterns.
• Exposure to telecom protocols (e.g., Diameter, GTP, SS7) and CI/CD pipelines.
• Comfortable with version control systems like Git.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on cutting-edge telecom provisioning systems.
• Exposure to global operations and cross-functional collaboration.
• Flexible work aligned with European calendar and CET time zone.
• Be part of a dynamic team driving innovation in Telco IT.

What skills you will learn

• Advanced troubleshooting and RCA techniques in telecom environments.
• Deep technical knowledge of Nokia FlowOne/Instant Link modules.
• Integration of OSS/BSS systems and telecom protocols.
• Hands-on experience with CI/CD pipelines and version control tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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