IT Business Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an experienced IT Business Analyst to support the development and enhancement of Enterprise products. This role is pivotal in ensuring high-quality delivery aligned with customer expectations and business needs. The individual will work across cross-functional teams, applying Design Thinking and Agile methodologies to translate business requirements into actionable outcomes.

What you will do

• Apply Design Thinking principles to enhance customer experience in product design.
• Analyse delivery areas, map stakeholders, and define user journeys with clear problem statements and opportunities.
• Translate insights into tangible business outcomes and requirements.
• Ensure clarity and prioritisation of business requirements using SAFe methodology and prioritisation techniques such as MoSCoW and WSJF.
• Maintain traceability throughout project execution, ensuring alignment with client expectations.
• Identify and mitigate risks while continuously improving business analysis processes and tools.
• Support service transformation and commercialisation initiatives.
• Deliver both functional and non-functional requirements with a focus on continuous improvement.

Who you are

• Proven experience in New Product Development (NPD).
• Familiarity with IT methodologies or process models such as ITIL (advantageous).
• Strong understanding of Process Mapping, Product Lifecycle, Agile and SAFe frameworks.
• Proficient in Jira and Confluence.
• Fluent in English with excellent communication and stakeholder management skills.

Not a Perfect Fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced application of Design Thinking in enterprise product development.
• Deep understanding of Agile and SAFe methodologies.
• Enhanced stakeholder engagement and communication strategies.
• Proficiency in business analysis tools and techniques.
• Experience in service transformation and commercialisation.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn
• Facebook
• Instagram