Assistant Manager_REVENUE ASSURANCE APPLICATION SUPPORT SPECIALIST _Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an individual to support and enhance Revenue Assurance applications for Vodafone UK, with a strong focus on application support, development, and operational stability. This role contributes directly to revenue protection and operational excellence by delivering Revenue Assurance use cases, supporting cloud-based environments, and ensuring reliable service through effective incident management and stakeholder collaboration.

What you will do

• Support product implementations and change requests across Revenue Assurance applications.
• Develop, test, deploy, and support Revenue Assurance use cases across the application lifecycle.
• Provide operational support, including monitoring, incident resolution, and clear communication with stakeholders.
• Maintain and enhance production scripts and automation utilities in UNIX/Linux environments.
• Work within cloud-based platforms (AWS, GCP, Azure), including debugging and resolving issues on containerised environments such as GKE.
• Support data ingestion and processing using multiple file formats including ASN, Binary, ASCII, and XML.
• Validate usage controls and platform integrity, adapting controls to evolving business requirements.
• Collaborate with teams supporting telecom BSS systems such as switches, mediation, billing, IN, CRM, and HLR.
• Follow ITIL-aligned processes for incident, problem, change, and release management.
• Contribute to SDLC and STLC activities, including documentation and knowledge transfer.

Who you are

• You bring 2–4 years of experience in Revenue Assurance application support, development, or operations.
• You have strong hands-on experience with UNIX/Linux shell scripting and working knowledge of SQL or PL/SQL.
• You understand telecom domain fundamentals, including call flows and BSS integrations.
• You have experience working with RAID tools such as WEDO RAID, with exposure to Mobileum, Subex, or Cartesian considered an advantage.
• You are comfortable working in cloud and on‑premise environments and resolving production issues effectively.
• You communicate clearly, manage multiple stakeholders with confidence, and approach problems with a solution-focused mindset.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on business‑critical Revenue Assurance platforms supporting a major European market.
• Hands-on exposure to modern cloud technologies and large-scale telecom data environments.
• A collaborative work culture that values continuous improvement and knowledge sharing.
• Structured operational processes that support learning, stability, and professional confidence.
• The chance to build a long-term career within a global organisation focused on technology and transformation.

What skills you will learn

• Advanced Revenue Assurance methodologies and controls across telecom ecosystems.
• Cloud operations and troubleshooting within containerised and hybrid environments.
• End-to-end application lifecycle management within regulated, high-availability systems.
• Stakeholder communication and service management aligned to ITIL practices.
• Automation and scripting techniques to improve operational efficiency and reliability.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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