Job Description
Join Our Team as a Pega 2nd Line Operations Engineer!
Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.
What You'll Do:
- Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
- Identify basic technical issues and escalate incidents to the appropriate support teams.
- Record and track incidents, ensuring accurate documentation of issues and resolutions.
- Monitor scheduled jobs and report any failures or delays for further investigation.
- Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
- Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
- Support senior team members in reviewing operational workflows and identifying potential improvements.
- Participate in deployment activities by assisting with testing and documenting any issues encountered.
What We're Looking For:
- Graduation degree in technology or a related field.
- Familiarity with Kubernetes and Docker, with a willingness to learn more.
- Ability to recognize and report system issues, escalating as needed.
- Basic understanding of Linux and Oracle Database for simple tasks and queries.
- Effective communication skills and ability to maintain proper documentation.
- Exposure to Linux, Unix, and Windows environments, with the ability to perform basic operations.
- Familiarity with Kubernetes, Docker, and Kibana, with a focus on monitoring and reporting.
- Basic SQL knowledge and ability to execute predefined SQL queries in Oracle Database.
- Experience or training in using oneITSM (Global Remedy) or TTWOS for ticket handling.
Why Join Us?
- Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
- Career Growth: Opportunities for professional development and career advancement.
- Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.
If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!
#_VOIS
Company benefits
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