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Vodafone • Romania

2nd Line OPS Technician - Agent Desktop

Employment type:  Full time

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Job Description

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.

What You'll Do:

  • Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
  • Identify basic technical issues and escalate incidents to the appropriate support teams.
  • Record and track incidents, ensuring accurate documentation of issues and resolutions.
  • Monitor scheduled jobs and report any failures or delays for further investigation.
  • Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
  • Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
  • Support senior team members in reviewing operational workflows and identifying potential improvements.
  • Participate in deployment activities by assisting with testing and documenting any issues encountered.

What We're Looking For:

  • Graduation degree in technology or a related field.
  • Familiarity with Kubernetes and Docker, with a willingness to learn more.
  • Ability to recognize and report system issues, escalating as needed.
  • Basic understanding of Linux and Oracle Database for simple tasks and queries.
  • Effective communication skills and ability to maintain proper documentation.
  • Exposure to Linux, Unix, and Windows environments, with the ability to perform basic operations.
  • Familiarity with Kubernetes, Docker, and Kibana, with a focus on monitoring and reporting.
  • Basic SQL knowledge and ability to execute predefined SQL queries in Oracle Database.
  • Experience or training in using oneITSM (Global Remedy) or TTWOS for ticket handling.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

#_VOIS

Company benefits

UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
Compassionate leave
Home office set up
Buddy scheme
Referral bonus
Early finish Fridays
Buy or sell annual leave
Cycle to work scheme
Life insurance
Sabbaticals
Salary sacrifice
Share options
Teambuilding days
Faith rooms
Enhanced pension match/contribution
LinkedIn learning license

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Working at Vodafone

Company employees

85,887

Gender diversity (male:female)

61:39

Currently Hiring Countries

Albania

China

Czechia

Democratic Republic of the Congo

Egypt

Germany

Greece

Hungary

India

Ireland

Italy

Japan

Luxembourg

Portugal

Romania

Serbia

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Spain

Tanzania

Türkiye

United Kingdom

United States

Office Locations