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Vodafone • Romania

2nd Line Operations Specialist - PEGA

Employment type:  Full time

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Job Description

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line Operations Specialist – PEGA to join our dynamic team. As a 2nd Line Operations Specialist, you'll play a crucial role in supporting and collaborating with software developers to provide and improve PEGA Applications in Vodafone's portfolio for DE business customers.

What You'll Do:

  • Support production migration phases by assisting in planning and implementation.
  • Perform basic troubleshooting for application and system issues.
  • Assist in executing incidents, problems, and service requests, including applying workarounds.
  • Conduct daily health-checks and report findings to Engineers.
  • Provide technical support for network applications and systems, escalating issues as needed.
  • Assist in service restoration, problem investigations, and change implementations.
  • Contribute to defining and tracking SLAs and key performance indicators.
  • Help identify automation and process improvement opportunities.
  • Maintain and update system documentation.
  • Support knowledge-sharing efforts within the team.
  • Collaborate with Engineers on minor release deployments.

What We're Looking For:

  • Basic understanding of ITIL, Agile, and DevOps principles.
  • Familiarity with Linux systems for basic troubleshooting.
  • Basic understanding of networking concepts (DNS, IP, Telecom architecture).
  • Knowledge of SQL for querying and troubleshooting databases.
  • Exposure to CI/CD tools (Jenkins, Git).
  • Basic scripting skills in Bash or Perl.
  • Awareness of cloud-based infrastructure (AWS fundamentals).
  • Understanding of Docker, Kubernetes, APIs, and WebLogic at a fundamental level.
  • Good communication skills in English (both written and spoken).
  • Ability to work in a multinational environment.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story! #EngineerHiringRomania

#_VOIS

Company benefits

UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
Compassionate leave
Home office set up
Buddy scheme
Referral bonus
Early finish Fridays
Buy or sell annual leave
Cycle to work scheme
Life insurance
Sabbaticals
Salary sacrifice
Share options
Teambuilding days
Faith rooms
Enhanced pension match/contribution
LinkedIn learning license

We need to ask employees of Vodafone what it's like to work there before we assign the company FlexScore®.

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Working at Vodafone

Company employees

85,887

Gender diversity (male:female)

61:39

Currently Hiring Countries

Albania

China

Czechia

Democratic Republic of the Congo

Egypt

Germany

Greece

Hungary

India

Ireland

Italy

Japan

Luxembourg

Portugal

Romania

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Spain

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Office Locations