Technical Service Delivery Manager – SaaS/SDLC/Prince2/Agile

We have an amazing new opportunity for a Technical Service Delivery Manager (internally known as a Technical Portfolio Manager) to join our team in the CIO directorate.

You'll work closely with the VM Business, IT teams, and suppliers to assess and prioritise projects, small works, and in-life changes. This role is all about keeping things moving, driving improvements, and making sure everything, from managed services to supplier deliverables, meets Virgin Media O2’s high standards.

You'll be the main point of contact for supplier delivery, whether it’s one or multiple suppliers, ensuring everything runs smoothly. Managing Supplier Managed Services, you'll step in when needed to maintain quality and drive ongoing improvements.

Keeping an eye on SLAs and KPIs, you'll make sure suppliers stay on track and take action when things go off course. You’ll also help keep technical debt low and solution quality high by balancing project priorities.

Working closely with suppliers, you'll ensure accurate impact assessments, maintain solid pipeline forecasting and financial control, and collaborate with key tech and business stakeholders to deliver the best solutions. Plus, you’ll champion Virgin Media O2’s values, making sure our outsourcing partners follow processes.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Ability to demonstrate end to end Software delivery lifecycle experience, inclusive of examples of delivery management challenges dealt with and overcome in previous roles.
• Previous experience of management of Partners in a software delivery and production support environment, from input to and value add during the Managed Services Agreement contracting phase through defining governance and the delivery model, involvement in the implementation of the service, and into day to day operational mode.
• Strategic, objective, and timely decision making demonstrating balanced consideration of technical and business issues, consultation with key stakeholders, and alignment to individual, team, departmental, and overall strategic goals.
• Strong management of Partners in a technically complex environment. Inclusive of agreeing, setting up, monitoring, and reporting on performance, and corrective measures aimed at closely monitoring and improving performance levels.
• Proven adaptiveness to change with the ability to adjust position in a technically complex and fast paced environment, demonstrating personal flexibility along with the ability to articulate complex and technical challenges in a way that encourages Partners to demonstrate equivalent levels of flexibility and goodwill.
  
  

The other stuff we are looking for

We'd also love you to bring;

• A track record of delivering technologies at scale in a complex business.
• The ability to engage the delivery team and business to resolve trade-offs of scope, priority, business and technical risk.
• An unshakeable focus on quality and performance and how this affects the end customer experience.
• Experienced in delivering IT using multiple methodologies, i.e., Waterfall, Agile.
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment followed by a competency-based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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