Partner Manager

Job Description

Responsible for managing a portfolio of partners with the objective of ensuring all services provided by our partners are fit-for-purpose and cost effective. Where appropriate in-line with ITIL best practice.

Working in conjunction with the internal stakeholders, with the objective of ensuring that the services provided, by our partners, are managed and measured according to the agreed contractual commitments.

To drive continuous service improvement, for the benefit of VMO2 is a key responsibility of this role. To act as a single point of contact for any partner issues and to own any initiatives to improve any performance issues. Ensure that all financial aspects (i.e. budgeting, purchase orders etc.) of the relationship are managed efficiently and effectively and do not impact the provision of services in anyway.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Consistent record of contract management, relationship/operational experience and addressing complex problems and delivering effective solutions with strong Commercial competence
• Experience in Mobile, Telecoms, Cable or similar industry.
• Ability to interface at the most senior levels (Director, MD, COO…) internally and externally within the Procurement, customer groups or peer operator groups.
• Proficient in standard office applications with reporting/analytical experience.

The other stuff we are looking for

We'd also love you to bring;

• Have the courage to deal with internal and external customers, including management, senior management in achieving the goals of the team and VMO2.
• Must be able to work individually but also as part of a high performing team.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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