Engineering II-Tech Process Management

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

In this role as an Engr II - Tech Process Management you will be responsible for facilitating and coordinating Scrum teams, ensuring the credit teams can work collaboratively and efficiently to deliver high-quality solutions. The Credit system is part of the CSG portfolio under service revenue stream.

• You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Additionally, you will serve as a coach and mentor to our team – helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently.

Your responsibilities will include - …

• Facilitate and coordinate Agile Scrum processes

• Guide and coach the team on Agile Scrum principles and practices

• Ensure the team works collaboratively and efficiently to deliver high-quality products

• Work with the Product Developer to prioritize the product backlog

• Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective

• Identify and troubleshoot obstacles that are hindering the team’s progress

• Promote continuous improvement through retrospectives and feedback sessions.

• Communicate project status, risks and issues to stakeholders

• Track KPIs and help teams deliver high-quality products/solutions on time

• Ensure that the team follows the Scrum framework and adheres to Agile principles Identifying, tracking and solving unexpected problems, while minimizing risk

• Reporting on achievements and deliverables

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You'll need to have:

• Bachelor’s degree or two or more years of work experience

• Two or more years of experience as a Scrum Master

• Strong knowledge of Agile Scrum principles and practices

• Prior knowledge of Agile project management tools, such as Jira & Clarity

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.

Even better if you have one or more of the following:

• A degree in Computer Science, Electrical Engineering or related technical field.

• General conceptual understanding application.

• Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM).

• SAFe certification and Kanban certification are a plus.

• Ability to work collaboratively with cross-functional teams.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.