UX Designer

Job Description

Location: Fully Remote, UK

Contract Type: Full time, Permanent, 40 hour week

Interviews: Max 3 stages totalling around 3.5 hours

Reports to: Lead Product Manager

Salary: We have benchmarked a salary in the region of £50-£55k, dependant upon experience

Why join us? 👋

If you love technology and also staying on top of the news that matters, you’ll love life at Vable. We are a profitable SaaS business servicing the needs of international law firms and government departments, mostly in the USA and UK. We’re on a mission to help our clients become as efficient as possible when it comes to managing huge volumes of information - so that lawyers and business leaders can stay on top of the news that matters, and as a result make faster and better decisions.

Our enterprise news aggregation and alerting platform is used by over 50 global law firms. We are passionate about what we do - particularly in how we operate. This is where you come in.

At Vable, we understand that the key to our success is our People, Clients and ways of working. That’s why we’re seeking a UX Designer to come and help lead and manage our research function at Vable, establish a clear voice of the customer, and build a centre of excellence for the research practice.

We would love to hear from you if you have the criteria below: 📬

• You have at least 3 years proven work experience within a UX environment
• A strong communicator with the ability to build relationships with key stakeholders
• An exceptional understanding of varied UX research methodologies to deliver high-quality and high-profile research which has actionable results
• Experience using tools and processes to simplify our ways of working and increase effectiveness
• An understanding of web and app development and the role of UX Research at different stages of product development.
• The ability to deal with research questions and apply the correct methodology(ies) to research questions. You should have experience in both quantitative and qualitative research
• Exceptional organisational skills. Can coordinate across different domains and can ensure we are aligned with company strategy
• Be a Figma wizard, working methodically and systematically. You are creative and self motivated
• Be well versed in Product Design processes
• Excellent attention to detail, reliable and well organised
• The right to live and work in the UK

Nice to haves:

• Worked within a tech environment and in particular SAAS business

• UX qualification and a love of all things customer focused

Why this role may excite you: 🎊

• We are a globally dispersed team of Vablers - currently a team of 23 and growing - 50% in engineering and 50% across People/ Sales / Marketing / Customer Success / Operations.
• We are a fully remote and a close-knit team. Communicating and checking in is our thing. Our CEO Matthew is based in Germany, our Lead Product Manager James is in Bristol, our Head of Customer Success Emily is in Atlanta (USA), our Head of People & Ops Sarah is in Northern Ireland and our Engineering Team is in the Ukraine. See we are dispersed! Most of our Vablers work throughout Europe.
• As the first UX Designer to join the team, you will have the opportunity to work alongside James, our Lead Product Manager
• We have a great team and great customers already, but you will be the evangelist for our end users - helping everyone to understand what is important and build empathy across the organisation.
• We are profitable and have a proven business with an established client base of global law firms and professional organisations.
• We are moving into a rapid growth phase, funded from existing revenue streams and it’s a really exciting time to join Vable as we scale. You will get to be part of the user experience at Vable.
• We are a small team and try really hard to make time to connect and learn about each other.
• This is a great opportunity for someone who truly likes processes, working with end users and learning new things. Who really cares about the user experience and finding ways to make it the best that it can be.

This is a great opportunity for you if you want to:

🤸‍♂️Have a real impact on our user and like putting processes in place

🌟 Work in Tech with an established product that has proven success

💚 Join a great team, James being your manager and the wider Vable team

🎢 Join a company looking to scale and who understands People and their Customers are their greatest asset

🌍 Be part of a remote and global team

The day-to-day job: 👩‍💻

While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

• Working closely with the Lead Product Manager to design and spark ideas to solve problems
• Presenting your designs and ideas to clients and stakeholders
• Assisting with competitor and customer research
• Facilitating design workshops, customer interviews and user-testing sessions
• Wireframing and mapping out user journeys
• Ensuring copy is clear and consistent within the platform
• Creating Design Systems or working with existing ones and advising on best practice
• Identifying where workflows are not working, testing them and improving process
• Have a good understanding of data and use this within your approach to the job
• Identification of options with key stakeholders, schedule testing and spot problems along the way
• Prototyping testing
• Using both qualitative and quantitative research methods to draw conclusions
• Liaising with with our engineering team
• Transform strategy into meaningful positive change for our end users
• Lead development of UX assets and deliverables
• Lead and establish best practices to drive the best experience
• Ensure adherence to design and research best practices, standards and consistency
• Coordinate research across different domains and ensure we are aligned across strategy
• Carry out interviews with potential end users, able to present the findings and showcase what the research finds

About you: 👀

Working within the Product team is a key role in any company, therefore we know you will be an excellent planner, communicator and listener, have curiosity, are great at managing multiple tasks and really care about the end user. We will also be looking for the following:

• You are structured and like organisation and things having a process You can see the bigger picture and how one thing may affect another
• You like to improve process and can put your thoughts and ideas across with robust testing and research
• You are approachable and key stakeholders can rely on you to follow up on requests and keep them in the loop
• You are able to deal with various stakeholders asking you for information or clarification and your attention to detail is second to none
• You are passionate and have a drive to make the user experience at Vable the best that it can be
• You have an excellent work ethic, are extremely process driven and can manage time well
• You are able to work effectively within a remote team and have a desire to stay up to date on the latest industry trends
• Numbers, optimising processes and creating new ways of doing things doesn't scare you and you really enjoy it
• You have passion in what you do and have the knowledge and skills to deliver an outstanding service to our stakeholders
• You are confident and can present findings well

To be successful in this role, your values matter just as much as your skills. Does this sound like you? ✨

• We are Kind and Empathetic = Our behaviour and words assume the best in people, we ask and listen

• We are Always A Team = We are a globally dispersed team. We are bound together by accountability to ourselves and others

• We are Curious = A bunch from various backgrounds. We ask questions, plan things out, push the boundaries, challenge the status quo and welcome creativity

• We Take Ownership = We care deeply about the work that we do and strive for excellence. We are focused on our goals and love the details. We are accountable to ourselves and others.

Why work for Vable? 🌱

• We are characterised by pace, progress and change, and believe in unlocking everyone’s potential. Above all, we value the contributions each of our team members make and reward them
• We encourage constant learning so you can stay sharp and up to date
• We love and encourage creativity and bringing your true self to work
• We embrace people who have different opinions, perspectives and personalities and concentrate on the Cultural Add
• We provide comprehensive healthcare cover
• Get a MacBook, monitor and other required technical equipment when you join
• 33 days of paid leave a year inclusive of statutory holidays, which are based on where you live
• Offer an Employee Assistance Programme through Oliva, with unlimited counselling
• We like our virtual socials and really do like to get to know everyone in the team
• We are well established, have been around for 18 years and have amazing clients

Ready to apply? 💌

• Great! Send us a CV and give us some context why you’d like to join Vable and feel you’d be a great add. All applicants are screened by Sarah, our Head or People and Operations or Suzanne, our People & Operations Exec and may be called for an interview throughout anytime of the open role. If we think there might be a fit, an intro call will be set up, or we will let you know that we won’t be proceeding.

• Intro Call: You will meet Sarah or Suzanne first on a 30 minute zoom call; you don't need to prepare anything in advance. The idea is to see if it's a good option for both Vable and you. It’s time to discuss your background a little more and for us to answer any questions about the role, team, company or culture.

• Interview: If after the intro call, we’re both excited to proceed, you will be invited to a second stage interview with Matthew; CEO and James; Lead Product Manager. This interview will cover your experience, behaviours and personal traits. It should take no longer than 1 hour.

• Final Interview: Will usually be with Sarah, Head of People and Culture and may include another applicable Manager. This may include a technical task and will be a chance for you to learn more about our company, culture and team and a chance for us to delve deeper into any areas of your background not yet discovered. This will take no longer than 1 hour and this is the final stage. For most candidates we expect the whole process to be no longer than 3-4 weeks.

🎥 We record all of our interviews, with your permission. It makes it easier as we are globally distributed and various members of the interview panel can rewatch and give you their full attention without having to take notes.

Vable is an equal opportunity employer. All applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin or disability status.