Customer Support Engineer

Job Description

Salary range: £30,000 - £50,000

V7 is an AI data platform to automate any visual task, voted by Forbes as one of the top 25 machine learning startups of 2021. We have raised $10 million in venture funding and are backed by the field of AI's greatest leaders, including the minds behind Elixir, Keras, transformers, and more.

We manage the training data and models of hundreds of AI companies and enterprises, spanning tens of thousands of datasets and tens of billions of training data labels. What sets us apart is our team's obsession with pushing our product to where AI will be three years from today.

Your role at V7

As a Customer Support Engineer, you will be joining a small but growing Support Team, and will work closely with our clients, internal engineering team, and Customer Success team to ensure customer queries, bug reports and requests are actioned to help us reach our goal of being the most customer-centric company in SaaS. You’ll help us build a high-performing, strategically crucial team that works at the cutting edge of multiple industries.

Nothing is more important to a young company like ours than the excellence of our employees - in their performance, psychological wellbeing, and culture. We work hard to create a collaborative, high-trust environment for outstanding people to do outstanding work. We actively encourage vision and ownership in your role, and you will be generously rewarded for your contribution to the success of our customers and V7.

Responsibilities

• Technical point of escalation for frontline Customer Support Team
• Managing V7's customer communication through email, chat, and calls
• Cross team collaboration on customer calls as a technical point of contact to resolve technical issues quickly and effectively
• Reporting customer requests, bugs, and additional information to engineering

Requirements

• 2+ years of experience in technical customer-facing role
• Strong scripting proficiency in Python (essential) and cloud storage architecture
• Strong understanding of distributed systems’ integration with REST APIs, JSON and XML
• Logical, problem-solving thinking, ability to work unassisted, without a script
• Fluent in English, with excellent soft-skills
• Experience in a high/hyper-growth environment preferred, with a proactive attitude
• A curious, scientific mind

Nice to have

• Experience in machine learning, data science, or MLOps
• High-level understanding of Computer Vision concepts and solutions
• Deep Learning frameworks like TensorFlow and PyTorch
• Experience with issue tracking systems and CRM software

Benefits

• Unlimited vacation, just tell us when you need time off
• Stock options
• Fully remote: work from anywhere
• 7-day company retreats in stunning locations
• New Apple hardware
• Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times