Revenue Operations Manager

Job Description

London (Hybrid, up to 4 day a week at home and fully remote considered)

Permanent

Closing date for applications: 31st Aug

The Role

Unibuddy has experienced explosive growth since launching in 2017. We now work with over 600 higher ed institutions in 35 countries worldwide. We’ve raised over $33M from top-tier investors, and we’re on course to achieve our ambitious goal of empowering 10 million students to make the right choices in their higher ed journey.

Here’s where you come in

Reporting to the CRO, your mission is to build out our revenue operations function across our commercial teams. Working shoulder to shoulder with the sales, marketing and customer success teams, you will work to create scalable processes and BI systems that enable and unblock our commercial teams. Your KPIs will align with the commercial teams to ensure maximum performance.

This is a hybrid role of tactical and strategic initiatives, you will get to work with a high degree of autonomy. You’ll be designing and implementing operational processes from scratch, and then managing and automating them to scale.

This a global role and has significant strategic importance. You will enable our commercial teams to scale by ensuring we are collecting the right data, measuring what matters, and using these insights to build automated processes and better forecasting and planning.

You will both enjoy and excel at operating in Salesforce and spreadsheets, implementing rigor and process, as well as being a central hub of communication, engaging stakeholders to get buy-in across the business.

Your day-to-day

• You will own, define, implement and lead the revenue operations function at Unibuddy
• Own commercial reporting across our global customer base (Revenue Retention & Account Growth)
• Drive sales forecasting, enabling our business to understand Sales & Marketing funnels from top to bottom
• Administrate, design, and implement best-in-class tools and solutions to ensure efficient and effective business processes
• Assist with Sales, Marketing, Partnerships & Customer Success enablement, including building workflows and delivering training to a variety of teams
• Working across commercial teams to ensure KPI’s are aligned and hold the team to account on their KPI’s across the entire customer lifecycle
• Prepare and distribute monthly and quarterly reporting to company-wide stakeholders and leadership team
• Support annual planning cycles including forecasting, coverage model revisions, territory design, and cascading our financial plan to international markets
• Drive continuous operational improvement through standard operating cadences including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews

This might be for you if

• You enjoy being hands-on and are excited to be the first Rev Ops leader at Unibuddy.
• You have experience working in a similar role in a B2B SaaS environment.
• You’re an experienced Salesforce Admin (owning an instance, building flows, dashboards, reports.
• You have good knowledge of Einstein Analytics/BI tools.
• You’re experienced using marketing automation tools including Pardot, Outreach, Salesforce, or similar tools
• You have strong data analytic skills and demonstrated experience of building scalable systems and processes
• You can collaborate with cross-functional commercial partners to lead transformation and growth.
• You understand the marketing funnel from top to bottom.

We know that typically females and underrepresented groups only apply to jobs if they see themselves ticking every box. We believe we’re more than boxes to tick. If you don't meet all the requirements but think you might still be right for the role or others, please apply anyway. We're always keen to speak to people who connect with our mission and values.

About our Team

Our Revenue team is characterised by the following traits:

• Ambition for excellence - high standards, accountability.
• Coaching & Development orientated.
• Growth mindset.
• Resourceful - scrappy, entrepreneurial, problem solver, strategic thinking/visioning.
• Resilient - calm under pressure.
• Hungry - enthusiasm, engaged, commitment, courage.
• Selfless - egoless, humble, team first, listening skills.

We rock! It’s our people that make us successful. We’re a great bunch with a fantastic culture. But don’t take our word for it - we’re proud to be named as one of the best mid-sized companies to work for in the US, we are named as one of the top 100 workplaces for benefits, we’re Flexified and listed as one of the top three most flexible companies to work for in the UK.

Perks and Benefits

• Stock options.
• Highly flexible work culture. Hybrid & flexible hours.
• 25 days of annual leave plus national holidays and 4 additional days for the Christmas break.
• Family-friendly policy. Enhanced maternity, paternity and adoption leave.
• Latest MacBook or PC. Monitor for your home is also provided.
• Home working setup provided.
• Private health insurance with Bupa.
• Life insurance.
• Learning & development budget of £800 per year.
• Mental health support provided by Spill.

Ready to apply?

Great! Please send a CV and showcase your motivations.

Not quite ready to apply or have some questions? Then please get in touch Yasmin, Senior Talent Acquisition Manager at yasmin.russell@unibuddy.com.