Technology Lead

TUI Group is the world’s number one integrated tourism business. Enablers is a global team within TUI technology responsible for the effective delivery of IT capabilities that support our product teams building a world-class global digital travel experience using APIs, cloud & on-premises platforms and DevOps methodologies. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

Technology Lead is a key role within in the domain and is responsible for a leadership of the EOC, one cross-functional team and for the delivery of business value in line with business needs and TUI’s strategy.

Now taking applications until 17th of January 2025.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

ABOUT THE JOB

• We are looking for Technology Lead for our Enterprise Operation Center/EOC to become part of our ambitious team, as we continue our Digital transformation.
• You will be working with the latest technology, with access to ongoing learning and opportunities for self-development, whilst establishing yourself in our global network of experts. We are an international team with people based in multiple markets across Europe and we aim to design solutions to be deployed across multiple markets so although location is flexible some travel may be required.
• The EOC is strategically and centrally positioned in TUI’s Group IT. Its main tasks are:
  • ongoing monitoring – to ensure 24/7 trouble free operation of TUI’s IT
  • proactive workload – execute scripts, run IT housekeeping jobs, etc.
  • communication – have the overall view on TUI’s IT and provide information on it
  • troubleshooting – fix issues in a 1st line solution process to reduce effort in other teams
• As a Technology Lead, you will be at the forefront of tackling multifaceted challenges while closely collaborating with stakeholders in diverse scenarios on a daily basis.
• Focus is on the tasks done by the EOC. You ensure that the requirements of the IT and business departments are approved, described, coordinated with the EOC staff, transferred to the EOC support portfolio, and put into operation within EOC to ensure continuous IT operation of the IT components.
• Your role demands resilience, innovation, and effective engagement to steer the EOC towards delivering support solutions that result in unparalleled digital experiences for our customers.
• Your proficiency in various technologies coupled with your understanding of operating digital systems, will be pivotal in supporting other IT and business teams with operating their systems, considering at all components from infrastructure to applications.
• Your role also entails identifying and actively managing impediments while ensuring transparent communication regarding progress, impediments, and solutions. You will excel at conflict resolution and possess advanced product knowledge to guide decision-making processes.
• Additionally, in partnership with the Technology Team Lead, you will maintain the product roadmap, seek efficiencies proactively, promote and market the EOC and motivate your team to achieve agreed-upon strategic results.

ABOUT YOU

• Passionate about agile/scrum service delivery practices, driving continuous improvement, and delivering business value.
• Demonstrated ability to deliver high customer value from an end-to-end perspective.
• Strong technical acumen with a profound understanding of support processes, capable of leading complex technical projects and initiatives.
• Mastery of moderation, presentation, visualization techniques, and feedback methods, with excellent influencing skills and the ability to communicate effectively with diverse audiences.
• Upholds a high standard of professional integrity and trustworthiness.
• Firm believer in autonomy, empowerment, and accountability within teams.
• Excellent communicator, facilitator, and influencer comfortable interacting with various technology and business stakeholders.
• Fluent German and English is desirable.
• Ability to comprehend technical concepts and convey them to both technical and non-technical audiences.
• Open-minded, inquisitive, and committed to lifelong learning.
• Comfortable with ambiguity and highly autonomous.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.