Senior Operations Excellence Specialist

Job Description

As Senior Operations Excellence Specialist you'll support the delivery of the Operational Excellence programme across TUI Airline, focusing on improving operational performance, resilience, and efficiency. This role drives continuous improvement through data-led insights, post-event reviews, and cross-functional collaboration.

You'll act as a key enabler of strategic initiatives, embedding Lean principles, digital innovation, and process optimisation into day-to-day operations and transformation projects and have a particular focus on improving On-Time Performance (OTP) through root cause analysis, delay code reporting, and targeted interventions. You'll also lead & support the delivery of strategic workstreams within the Operational Excellence programme, ensuring measurable impact & benefit realisation.

We are happy to consider this role on a hybrid working model basis, with a minimum of 1 day per week onsite at our Luton office.

Applications close 12 November 2025

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
  
  
  

ABOUT THE JOB

• To drive operational performance, you’ll develop and maintain dashboards with the TOCC Performance & Analysis team to monitor OTP, delay codes, recovery metrics, and trends to provide actionable insights
• You’ll execute CI projects using Lean tools across TOCC, Ground Ops, Crewing, and Flight Ops to drive efficiency and eliminate waste
• Conducting operational debriefs, you’ll integrate lessons learned into SOPs, training, and resilience planning to enhance future capability and embed operational resilience
• Map, analyse, and improve key operational processes to reduce inefficiencies and support standardised, scalable ways of working
• Lead the adoption of predictive analytics to anticipate and mitigate operational and customer disruption and embed data driven decision making within the TOCC
• To build operational decision support capability, you’ll develop tools, frameworks, and analytics that support real-time and strategic decision-making across operational teams, enhancing responsiveness and performance
• Collaborate with internal stakeholders including TOCC, Engineering, Crewing, and Cabin Crew to ensure alignment and shared ownership of operational excellence initiatives
• Work with customer experience and insight teams to gather feedback, identify pain points, and translate customer data into actionable operational enhancements
• To support governance, compliance, and our sustainability goals, you’ll ensure operational excellence initiatives align with safety and regulatory standards (e.g., EASA, UK CAA) and contribute to audit readiness and sustainability objectives
  
  

ABOUT YOU

• Experience in airline operations and performance management
• Strong analytical skills and experience with KPI frameworks and Tableau & Microsoft Excel
• Familiarity with Lean, Six Sigma, or CI methodologies
• Proven ability to lead cross-functional projects
• Comfortable with digital tools and automation platforms
• Effective communicator across all levels
• Experience in post-event analysis and resilience planning
• Knowledge of regulatory and safety frameworks (e.g., EASA, UK CAA)
• Experience in training and capability development

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).