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TUI Group • Limassol, CYP,

Senior IT Specialist

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

81%

Autonomy

80%

Hours flexibility

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Job Description

TUI Group is the world’s number one integrated tourism business. Security is a global team within TUI technology responsible for security architecture across the organisation. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

Join our global TUI Musement IT Team based in Limassol, Cyprus as a Senior IT Specialist and provide a high level of service to internal and external customers.

Application Closing Date: 19th February 2025 (Please note that due to a high number of applications we might need to close the role earlier than the application closing date - so don't delay!)

ABOUT OUR OFFER

  • Personal benefits: Attractive remuneration, extensive health & wellbeing support, and more.
  • Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid working models.
  • A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
  • Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
  • Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

ABOUT THE JOB

  • Manage infrastructure incidents, requests, and projects to improve processes and customer satisfaction.
  • Provide support for M365, Windows 10, troubleshooting, and general user support.
  • Onboard users and devices, including iPads, phones, and point of sales devices.
  • Manage relationship and accountability with IT Suppliers (H/W, S/W & Telco) including SLAs, RFPs, quotations.
  • Ensure the availability, capacity, performance, and security of operating platforms.
  • Design and manage configuration processes, capacity, and operation of systems.
  • Prepare and control the country’s IT budget (CAPEX/OPEX).
  • Ensure the country’s IT strategy is aligned with TUI Musement and TUI Group.
  • Some travel to our other offices across Cyprus, as well as our office in Malta.

ABOUT YOU

  • Strong experience as a Senior IT Specialist or similar.
  • Excellent communication skills with advanced English.
  • Degree / Diploma in Information Technology, Computer Science or a related discipline is beneficial.
  • SME (Subject Matter Expert) in certain IT areas. Interest in continuing to develop IT skillset as well as soft skills.
  • Strong Customer Services Skills: polite, professional, and polished.
  • Extensive experience with Windows 10 (/11) and Office 365.
  • Experience with Apple devices, smartphones and IP (VOIP) Telephony.
  • Experience with networking switches (Fortiswitch or Cisco) and access points (Aruba).
  • Experience working with 3rd party vendors, acting as liaisons e.g., Telecom, Mobile, etc.
  • Availability for some travel.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.


We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution
In house training
Language lessons
Professional subscriptions
Further education support
Personal development budgets

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

66,845 globally

Gender diversity (male:female)

43:57

Currently Hiring Countries

Aruba

Austria

Belgium

Bulgaria

Caribbean Netherlands

China

Costa Rica

Croatia

Curaçao

Cyprus

Dominican Republic

France

Germany

Greece

Hong Kong

Ireland

Italy

Malaysia

Netherlands

Portugal

Spain

Sweden

Switzerland

Tanzania

Thailand

Tunisia

Türkiye

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024