Operations Agent Tours & FIT | Fixed Term

Job Description

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Sorrento.

You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

So if you have got the right to work in Italy and speak Italian and English, keep on reading!

ABOUT OUR OFFER

• Competitive salary package.
• 1 - 2 days off/week.
• 40 working hours/week.
• Fixed term, 7 months contract stars on 01/03/2025.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Excellent communication skills, both verbal and written in English is required. Other European languages would be advantageous.
• Great organizational skills and ability to work in a fast-paced environment.
• Experience in the leisure and tourism industry is desirable.
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• Able to solve problems independently and embrace our digital culture.
• Easily adapt to working changes and quickly learn new skills
• A collaborative and great team player
• Ability to prioritize in day-by-day workload

ABOUT THE JOB

• Oversee and manage hotel and land service reservations for groups and individuals
• Ensure last minute operational changes and/or reservations
• Ensure all reservations are managed in detail and suppliers receive them on time
• Load correctly all reservations in the system
• Send all needed documents (final details and vouchers) to the clients
• Send the proforma invoice to the clients in advance when pre-payment is required
• Request and monitor pre-payments both of clients and suppliers
• Solve daily operational issues
• Assist clients when on the spot through the emergency line
• Re-check all reservations day by day
• Monitor booking positions for groups and send weekly updates to the hotels
• Supplier invoices discrepancy check

• Excellent communication skills necessary in English and in Italian to deliver information to the service delivery team and suppliers.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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