Remote-first - We meet both in / out of the London office occasionally

Fully flexible hours

Dog friendly

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.

TrueLayer’s People team is responsible for attracting, engaging and developing some of the best talent from around the world. Working with our business partners, we’ll obsess over our mission: powering the new era of financial innovation. As we head into a period of exciting scaling across multiple new markets, the TrueLayer team’s strategy will be directly linked to the output of the strategic People Team.

And that’s why we need you. We’re looking for a People Operations Lead to enable the articulation, building and protection of our culture as we grow. You’ll support us in building a high-quality People function, ensuring all our Employees have the best experience throughout their journey with TrueLayer. You won’t stop till the Harvard Business Review writes about us. If you’re interested in making a huge impact on a global company that’s going places, then read on.

You will work supporting our People Operations currently a team of two and working closely alongside Talent and People teams taking responsibility for onboarding all of our new employees, assisting with visa sponsorships and handling post-offer administration.

In return, we can offer you the opportunity to learn new skills, get involved in a variety of People and Talent projects, and have an impact on our global growth.

As our People Operations Lead you will:

  • Lead the operations team in building a super slick operations function that integrates our systems and looks to automate our processes
  • Contribute to building a framework of our People processes that will enable us to standardise how we work and connect with other teams
  • Create a high-quality onboarding process that leverages tech and creates an unforgettable experience for our TrueLayeristas teams making our onboarding processes run like clockwork to enable scaling
  • Your team will be responsible for post-offer administration including processing all reference checks, background checks, employment contracts, visa sponsorship and relocation assistance across the UK, Italy and various other countries but we are looking to grow the services that this team offer, you will contribute to defining that
  • Liaise with external parties including, but not limited to background check services, employers of record and immigration lawyers
  • Coordinate the onboarding process for all new joiners to ensure they have a smooth and consistent experience
  • Own our HRIS system and data and know-how to get the best out of this, know how to look for optimisation and automation opportunities and build this knowledge in your team
  • See the importance of analytics and be enthusiastic about what and how we report on our People data
  • Support on People related administration, from employment documents to system support and administration.


What we need from you:

  • Previous experience working as a People Operations Lead or within an HR Operations team and now you're ready to make the step up to Lead;
  • Deep experience documenting processes and policies. You know what good governance looks like and you can assess risk and tell us what needs to improve;
  • You know how to create process flows and you like doing it;
  • You are familiar with case management systems and different approaches and you can’t wait to get started improving ours;
  • Good understanding of contract management systems, HR databases, or ATS software such as Greenhouse and HiBob;
  • Great multitasking and prioritisation skills;
  • Have solid attention to detail and great communication skills.
  • Ability to grow and nature a team, demonstrating what good looks like and creating a framework to work from

We would be really excited if you have:

  • An understanding of contract management systems, HR databases, or ATS software such as Greenhouse and HiBob;
  • Knowledge of visa sponsorship within the UK and Europe
  • Are excited by Fintech and are tech proficient


What you can expect from us:

  • Competitive salary and meaningful equity in the company 💰
  • Flexible hours and hybrid working — work from home🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 Sydney 🇦🇺 and Dublin 🇮🇪
  • A remote-working budget to help set up your home office 💺
  • Flexible holiday policy, with 24 days as standard ✈️
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👦
  • Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
  • Private Health Insurance from the day you start 🧑🏽‍⚕️
  • 12 fully-paid Wellbeing Days a year (on top of the holiday allowance) 🕊️
  • Membership of mental wellbeing platform Spill 🧘🏽‍♀️
  • £1,000 to spend on learning & development each year 📚

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (And know what an API is).

Apply now

Remote-first - We meet both in / out of the London office occasionally

Fully flexible hours

Dog friendly