Operations Associate

Job Description

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.

Description

As a Product Development Org, we need to make sure we’re all aligned and heading in the right direction. This has become increasingly tricky as we’ve added more people, more products, more processes.

Which is why we need you. The Operations Associate will report to the Product Development Chief of Staff. You’ll be responsible for assisting them with aligning everyone and steering us in the right direction. You’ll focus on helping make everything we do more effective through smoother coordination, tighter alignment, and better cross-team and cross-company collaboration.

As our Operations Associate, you will:

• Create and manage a robust onboarding process for new joiners
• Iterate and facilitate the Product Development Org’s OKR process and Quarterly Planning
• Ensure that hiring processes, budgeting and capacity planning run smoothly and are aligned with Finance
• Shape our internal communications to ensure that everyone in the company is well informed and aligned with our efforts
• Own the logistics and planning of multiple large group off-sites
• Plan, organize and facilitate group training and upskilling sessions

Requirements

What we need from you:

• has at least 1 year of relevant work experience in an operational or project management role
• is process driven, organised and resourceful
• enjoys tinkering with tools and programs to optimise their usage
• is analytical with an attention to detail
• is comfortable working in a new, open area and being creative with how to approach it
• is highly collaborative

Nice to haves:

• experience in a fast growth tech company
• has experience with Zapier, Webflow or AirTable

Benefits

What you can expect from us:

• Competitive salary and meaningful equity in the company 💰
• Flexible hours and hybrid working — work from home🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 Sydney 🇦🇺 and Dublin 🇮🇪
• A remote-working budget to help set up your home office 💺
• Flexible holiday policy, with 24 days as standard ✈️
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👦
• Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
• Private Health Insurance from the day you start 🧑🏽‍⚕️
• 12 fully-paid Wellbeing Days a year (on top of the holiday allowance) 🕊️
• Membership of mental wellbeing platform Spill 🧘🏽‍♀️
• £1,000 to spend on learning & development each year 📚

£500 per quarter (outside of required business travel) to visit our hub cities around the world 🌎

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (And know what an API is).

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (And know what an API is).