Remote-first - We meet both in / out of the London office occasionally

Fully flexible hours

Dog friendly

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan, Dublin and Sydney. And we’re trusted by industry leaders like Revolut, Cazoo and Trading 212… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.

The Lead strategy designer will work with internal and key client product teams to understand end user behaviour and help tailor the payment experience and interactions to help achieve key user and business objectives to best in class standard.

This role provides a unique opportunity to work directly on a live product being used daily to process thousands of transactions. It is a unique chance to collaborate directly with clients and tailor the experience that thousands of users are experiencing.

As Lead Strategy Designer you will:

  • Align, advise and guide internal and client stakeholders as to the benefits of design process in iterating a live product to develop a low friction experience.
  • Own run and synthesise new and existing research to identify insights, behavioural patterns and key trends that inform product changes.
  • Work with design and strategy teams to propose project plans and approaches that will address key business questions.
  • Lead design and product teams in designing, developing and deploying controlled tests and iterations that answer key hypothesis, and progress the product market fit of the product.
  • Summarise and present findings clearly to clients, C level stakeholders and the wider organisation
  • Represent the user and promote a user centric design approach across the organisation.
  • Develop and run workshops throughout the design process


What we need from you:

  • An outstanding portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects
  • Substantial experience working directly with product and analytics teams to process quantitative data to identify trends and insights.
  • Experience running multivariate testing
  • Experience building and launching features in digital environments
  • Bachelor’s degree in design, business, psychology, strategy, marketing or another relevant field

Nice to haves:

  • Background in Product Management
  • Figma / Sketch / Product Design Bg
  • Postgraduate qualification or significant experience in a relevant industry


What you can expect from us:

  • Competitive salary and meaningful equity in the company
  • Flexible hours and hybrid working — work from home and our incredible offices in London Milan Sydney and Dublin
  • A £150 remote-working budget to help you set up your home office
  • Flexible holiday policy, with 24 days as standard
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure
  • Enhanced pension contribution at 4% & 4% UK Roles Only
  • Private health insurance from the day you start
  • 12 fully-paid wellbeing days a year (on top of the holiday allowance)
  • Membership of mental wellbeing platform Spill
  • £1,000 to spend on learning & development each year
  • £500 per quarter (outside of required business travel) to visit our hub cities around the world

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (And know what an API is).

Apply now

Remote-first - We meet both in / out of the London office occasionally

Fully flexible hours

Dog friendly