Head of Ecommerce

Job Description

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan and Dublin. And we’re trusted by industry leaders like Revolut, Coinbase and Nutmeg… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.

Description

TrueLayer’s Commercial team ensures clients are given a high-quality service with the utmost trust and diligence and to create an experience of using TrueLayer’s products which exceeds their expectations.

We’re looking for a commercial leader who sees the big picture of where financial technology and more specifically Open Banking is headed within the Ecommerce sector. This is a great opportunity to guide Europe’s leading Open Banking provider in the world’s 4th largest Ecommerce market and beyond.

As our Head of Ecommerce, you will:

• Be a leader and a member of the Commercial Leadership Team. You will supervise the delivery of the company strategy in the Ecommerce vertical
• Encourage growth by appropriately developing TrueLayer’s go-to-market strategy and leveraging your vertical team’s skills, knowledge and expertise
• Collaborate with marketing leadership to create and implement winning marketing strategies to improve growth
• Be the voice of the customer and work with product leadership to identify product opportunities and gaps for your vertical
• Leverage your team of Account Executives and Sales Development Representatives to develop, qualify, negotiate and close enterprise opportunities
• Work in partnership with the Sales Integration team to optimise integration and payments experience to drive conversion and adoption
• Work with the Customer Success team to ensure a seamless client experience during their onboarding
• Leverage your industry knowledge and network to develop relationships with strategic clients
• Use data to accurately, measure and report sales KPIs
• Be TrueLayer’s voice in the Ecommerce industry by being an innovator on all things Open Banking and how it relates to Ecommerce
• Work with the Talent team to attract, interview and hire the best talent for both the Commercial team, and TrueLayer as a whole

What we expect from you:

• Experience of supervising and coordinating cross-functional teams, selling to Ecommerce companies on behalf of a FinTech, SaaS, Ecommerce, Tech or Payments company
• Have great communication, interpersonal and relationship-building skills - you’re in your element talking to technical and non-technical decision-makers at the highest level
• Be highly focused on customer outcomes
• Are very data-driven, and can back up your assertions with data
• Are technically curious, and love understanding clients’ products and businesses
• Enjoy rolling their sleeves up, and can deliver work in a time-sensitive setting in a forward-thinking company

We would be particularly excited if you have:

• Have a strong interest in OpenBanking, PSD2, payments and data
• Experience of using the MEDDIC sales methodology
• Have a challenger mindset

What you can expect from us:

• Competitive salary and meaningful equity in the company 💰
• Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 and Dublin 🇮🇪
• A £150 remote-working budget to help you set up your home office 💺
• Flexible holiday policy, with 24 days as standard ✈️
• Flexible bank holidays, so you can take those days whenever you like 🌍
• 2 volunteering days to support causes important to you 🌳
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👦
• Enhanced pension contribution at 4% & 4% 👵🏽 👴🏽
• Private health insurance from the day you start 🧑🏽‍⚕️
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
• Membership of mental wellbeing platform Spill 🧘🏽‍♀️
• £1,000 to spend on learning & development each year 📚

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (and know what an API is).