3–4 days/week at home

Fully flexible hours

Dog friendly

Job Description

Who we are:

At TrueLayer, we’re building a global open banking platform that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan and Dublin. And we’re trusted by industry leaders like Revolut, Coinbase and Nutmeg… though we’re not stopping here.

Our vision is a financial system that works for everyone. To make that happen, we’re creating original and innovative products that will remove the friction from finance for good. We’re seriously scaling our infrastructure, we’re entering new areas all the time, we’re cornering a whole new category — and we’d like your support to get us there.


TrueLayer is looking for an experienced Head of Communications to help us build our reputation globally. In this role, you will lead the development of a multi-channel communications strategy and the overarching strategic narrative that supports our business objectives. Your main goal is to ensure that TrueLayer is recognised locally, nationally, and internationally as a visionary payments and open banking leader. You will report to our VP of Brand, and work closely with different teams across the business, including our senior leadership team, to identify where and how communications can provide the greatest value. You will build a deep understanding of the markets we operate, the industries we serve, and the audiences we speak to. The ideal individual will have experience in positioning stories to a pre-existent network of global technology and finance journalists, influencers and events organisers resulting in top tier coverage and business impact — with the portfolio to prove it.

As our Head of Communications, you will…

  • Get under the skin of our target audiences, understanding their challenges and goals
  • Develop and own the communications roadmap and corporate narrative for TrueLayer
  • Build close relationships with key business, finance and tech journalists globally as well as industry commentators and influencers, in the payments and finance space
  • Develop narratives and storylines on a range of issues that affects TrueLayer’s company objectives and goals and raise our leadership team profiles
  • Secure awards and keynote speaking positions at leading global financial and tech conferences, events and brief in key spokespeople
  • Secure top tier coverage for the company across print, online and broadcast media
  • Drive forward our analyst relations strategy to ensure TrueLayer is on the radar of important consultants and industry commentators and ensure that we are being included in key pieces of industry research
  • Work with our Public Policy team to help them ensure TrueLayer is on the radar of important policy makers and to influence policy development
  • Manage issues and crisis communications
  • Manage our social media manager and drive their strategy to amplify our messaging to key audiences
  • Manage our UK and European PR agencies to achieve consistent coverage in our target publications
  • Align with our Head of Brand Story and Head of Content to produce content that is consistent and brings business impact
  • Work with our leadership team to develop engaging presentations and messages that align with our company vision


  • Significant professional experience working in the B2B tech sector
  • Experience working in financial services and payments
  • Deep media relationships with top tier tech and business media
  • Proven ability to work with and influence senior stakeholders
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously
  • A public track record of landing proactive communications campaigns that deliver results
  • Experience of managing crises and complex high-profile issues
  • Excellent writer and communicator with a keen attention to detail
  • People management skills


What you can expect from us:

  • Competitive salary and meaningful equity in the company 💰
  • Flexible hours and hybrid working — work from home 🏡 and our incredible offices in London 🇬🇧 Milan 🇮🇹 and Dublin 🇮🇪
  • A remote-working budget to help set up your home office 💺
  • Flexible holiday policy, with 24 days as standard ✈️
  • Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👨‍👩‍👧
  • Enhanced pension contribution at 4% & 4% 🧓🏼 👴🏼
  • Private Health Insurance from the day you start 🧑🏼‍⚕️
  • 12 fully-paid Wellbeing Days a year (on top of the holiday allowance) 🕊
  • Membership of mental wellbeing platform Spill 🧘🏻‍♀️
  • £1,000 to spend on learning & development each year 📚

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support. All we ask is that you believe in what you do (and know what an API is).

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave – above and beyond statutory requirements and with no minimum tenure
Enhanced paternity leave
Adoption leave
Work from anywhere scheme – max. 90 days a year as part of our hybrid work policy
24 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Pregnancy loss leave
Teambuilding days
Membership of mental wellbeing platform
Private health insurance from the day you start
12 fully-paid wellbeing days a year (on top of the holiday allowance)
£1,000 to spend on learning & development each year
Open up allowance - A £500/ quarter budget to visit colleagues and work from our offices in other countries

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options TrueLayer provides and then we anonymously survey a statistically significant proportion of their employees to make sure TrueLayer is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at TrueLayer

Company employees


Gender diversity (male:female)


Office locations

UK, Italy, Ireland

Funding levels

What employees are saying

"I love that there is a high level of trust of employees. This fosters a highly productive environment where people really give their all."

Anonymous TrueLayer Employee

Awards & Achievements
Most flexible Finance & Insurance companies

Most flexible Finance & Insurance companies

Industry awards 2022